Group Benefits Reviews

Canada Life Group Benefits Insurance Reviews

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(70 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
Value for Money:
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Long waits on the phone, uninformed staff

by Samsam on Dec 1, 2023
2 out of 5 stars

I have had nothing but long waits to get through to a rep. 1 1/12 hours with a disconnect just to update important information. Calling from 2 phones at 1 time to see if I'll receive quicker service. Told one thing by 1 rep, transferred to another, as they don't have the knowledge to do this exchange of information. With another 1/2 hour wait. Told there is 6 month prescription availability, but the pharmacist claims its wrong! They are training new staff I'm told. It's unfair to the clients and the staff if this is their training. It's not good enough.

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