Great-West Life Group Benefits Insurance Reviews

This is the worst of the worst. Was put on short term disability for heart issue, doctor would not renew my licence and I drive truck for a living. Had to wait 7 1/2 weeks for first pay cheque, and was about 1/4 of what I made. The Evil witch that looked after my claim could not give a care of my condition, she told me that I was running out of short term disability and if I applied for long term disability I probably would not get it, because not being able to drive is not covered, and I live 50 miles from work.
I had several claims with this company, because the company I work for goes with GWL, and every time just very negative. One time had dentist work done and was in the dentist chair, and dentist was doing work on my teeth, they tried submitting claim to see if I would be covered, and GWL wanted to talk to me to ask me a bunch of personal questions to verify it was me, I felt like 2 inches tall. The only people I would recommend this company to is my enemy's.

Throughout the years I have had to deal with them for one claim or another. Filled out paperwork for coverage on glasses, my primary insurance company refunds the money no problem and I submit the remaining amount with receipt and paperwork. And they claim I need to fill out more. This is not the first time I've done this either, seems every time I've dealt with them they change information needed or claim they need more. Funny how it's only their company I have frustration with. I've had coverage throughout my 28 years of work and never had issues with any other companies. A company I worked for changed to to them for insurance and because I hate them so much I quit and found another job. I refuse to have them as my primary insurer, I cannot help who my wife's company has but I can sure prevent my pay to go towards them.

My company terminated the group insurance with GWL on January 31, 2016. All claims served and sent before this date were supposed to be accepted and paid.
My wife's eye glasses were bought on December 15, 2015 and after claim went through here insurance, it was submitter to GWL (sent on January 15). And they refused to pay it because they artificially delayed the claim processing up to February 9th! How ridiculous!
Beware of this bunch of scammers.

I unfortunately have Great West Life as my benefits provider through my company and have had a terrible experience with them. They are consistently slow at processing your claim, and often taking weeks at a time. They have also on numerous occasions screwed up my claims and have repeatedly contact me for information that I have already provided them. It is not easy to resubmit an entire claim if you have already sent them the original copies. I've also had to deal with 3 separate individuals on one claim only to have to re-explajn my claim to each of them. This is a waste of my time and money. My husband has Sun Life and I have never had issues with them. They are fast and efficient at all times and provide detailed information of your plan and claims on their website where great West life seems like an archaic website.

i have been with Sun Life insurance for a few years. No problem with any claims. My husband just got a new insurance with great west life, and now I have had a terrible time with them. They random audited and asked for the receipt which I provided to them. Then they asked for the other insurance payment proof. This made me feel like I am trying to rob their money or something. Sun life never checked my receipts, and always pay in full amount if you have second insurance. This great west life never pays me in full whatever left that my first insurance pay even only $10 left. This insurance company is not GREAT as its name. If anyone is looking for insurance company, I would suggest with Sun Life. No problem with claims and no doubt about your claims. Less headache and pissed off from the stupid audits.

My employer changed benefits provider recently probably to save cost. I wish I had a say. My first claim submitted and it was different than my old provider. They have coordinated benefits that limit you 100% of the eligible expense which is a set limit (not the amount you paid) minus the amount paid by the first plan. My old provider covered my total expense with dual coverage. Great West Life loves to find ways to keep your money from you. If you are looking for a good provider then keep on looking and do not fork out money for this company unless your company is unfortunately paying for them.

I have been with this excuse of of a benefits provider for 13 years. I don't pay for it as my employer provides it. I wish I did pay for it so that I could get rid of them. Every single time I try to claim something it gets denied for some reason or other, none being a incorrect claim. They love to find ways to keep your money from you. When you call them the people on the phone act as though you are inconveniencing them, and they won't answer your questions. If you are looking for a good provider then keep on looking.What a useless company.