Great-West Life Group Benefits Insurance Reviews

I have been with this excuse of of a benefits provider for 13 years. I don't pay for it as my employer provides it. I wish I did pay for it so that I could get rid of them. Every single time I try to claim something it gets denied for some reason or other, none being a incorrect claim. They love to find ways to keep your money from you. When you call them the people on the phone act as though you are inconveniencing them, and they won't answer your questions. If you are looking for a good provider then keep on looking.What a useless company.

Quite horrified from dealing with Great West Life regarding the group medical benefits plan we pay into at work. After a dental claim was refused by GWL because my dental office booked my appointment 7 days early from my 12 month anniversary of that appointment, they refused to process the claim. When I called out that this fact isn't clear to members (most plans are as strict with the 12 rolling months issue), they indicated that there was no course of action for me, no way of escalating the matter, or getting any satisfaction from GWL. That's consistent with the rest of the complaints about this crappy company and coverage. It's table stakes coverage at a standardized rate and a lack lustre experience all the way around.
Take charge in your workplace. Petition for better service. Both dental clinics and insurance companies have it very easy - they are guaranteed payment of premiums by the employer (retaining at source) and no one disputes dental clinics maxing out their clients' plans.
The only one NOT profiting from this arrangement is the consumer who must pay for everything even when the service is REALLY BAD.
Great West Life - you suck big time!