Great-West Life Group Benefits Insurance Reviews

I feel like they scam people I’ve paid into this company for years through my work. I never had to use them until just recently. I had to have surgery and was going to be off work for 1 month to 6 weeks. All the papers were filled out by both myself and the surgeon. It has been a month and I have not seen any money from them... In fact, they are asking for all the forms to be filled out again by me and my surgeon. My surgeon has faxed them three times now..now no one is responding to my calls and messages that I have left. I had to pay my bills and rent with my credit card. I’m running out of money and I feel helpless. I’m not sure what to do anymore. This company needs to be Investigated.

Dealing with GWL on a disability claim for my wife has been completely abhorrent. As others have noted, if they can find ANY reason to deny the claim, they will. We have in writing from them that while her doctors may consider her unable to work, they don't agree (without justification given) so go back to work. Despite our request to be seen by a doctor of their choosing, they declined and stuck with their decision on appeal. If your employer defaults to their decision, as he does, then you are stuck with the employer demanding that she return to work despite doctors instructions she can't. The sad irony in this is she is paying for this 'coverage'. The sad footnote is every health care provider we have dealt with, has had nothing good to say about patient experiences with GWL.

I've been off work for 5 months, my EI ran out in April, it is now the end of May. They told me complete lies about waiting for my employer to respond about my income to find out they didn't actually reach out until May 23rd. I've called a few times a week and they kept giving me the same excuse while talking down to me as if I'm bothering them to do their job. Now the person who handled my claim is away and will call me next week. I've been told next week for 4 weeks. This is completely unprofessional, you can't seem to get through to anyone in charge. I'm a single mother, having health issues, no other income. This is insurance I pay for and they treat me like I'm working for them. I have not been able to speak to one person who has been polite or understanding during this whole process. This is completely unprofessional...

I recommend everyone to stay away from Great-West Life Group Dental Benefits! Twice I’ve had to get a crown on my teeth and both times they denied my claim stating that they determined that a filling was all that was needed! My dentist assured me that a filling would not work and this last tooth had a large chip to the point that my nerve was exposed! I’ve never had this many problems with any other Group Benefits Company!

Always a busy tone when calling customer service. Could not speak to anyone for over a month now, not even their switchboard could reach them, yet switchboard would say that they're experiencing high call volume, so then why isn't that message on their recording when calling in to make customers know what the heck is happening instead of a damn busy tone!!! This is all nonsense!!! 1.4 RATING FROM 133 REVIEWS!!! My husband claims are all selected for audit even though I've been submitting his claims via online, sent proof of the receipts, yet they would email countless times asking for proof, ARE YOUR EMPLOYEE INCOMPETENT??? CAN'T THEY OPEN RECENT ATTACHMENTS??!!! SO FRUSTRATED!!! LOOK at your rating, your service is crap and surprisingly there has been no significant changes even with the constant negative reviews. SHAME!!!

If you have a choice, stay away from this company. They will do anything to not pay your claims. i.e. multiple short-term disability claims of my colleagues have been delayed in payment for months after their disability period. Cancer medication claims have been ignored over and over again. One of my colleague's husband passed away more than 6 months ago and there are still no payments. You can imagine the financial stress this creates. For myself, basically, every claim in the region of 100 $ + (over one hundred) is "randomly" selected for audit half the time then ignored after successful completion of the audit. The customer support line phone always has a busy tone. You simply cannot reach them. The online written requests get no answer. If you escalate to your company administrator, they will make statements that they tried to call you three times to clarify. They will state that you as a customer ignored them and therefore they do not pay. I can go on and on with these stories... Overall, this is a full-on fraud company.

I have this insurance company with my employer and good grief does it ever suck. I had Greenshield with my last employer. For the last few years, Greenshield billed the pharmacy directly without making the employer pay extra. If having to submit your receipts for drugs is not annoying enough, you have to do it by mail. What a craptacular company. Their website works, apart from GroupNet. Every time you go to their website, you get the following message. I have been trying since Friday night and still see the same message. Need I say more. Site Temporarily Unavailable. We are sorry this site is only available. We are working to restore service as quickly as possible. We apologize for the inconvenience and thank you for your patience. Return to Great-West Life website: Click here to return to the Great-West home page. This is the worst insurance company in all of Canada! I cannot believe I have to send prescription receipts again through Canada Post to get reimbursed (80%). They mail you the cheque and explanation entirely in French on top of that, no English anywhere. If you don't parler Francais, you will not understand most of it. The form I submitted was in English as were the receipts for meds prescribed by a doctor in Ontario. I have no idea what the letter says and short sentences in Eng are long in Fr. I would have to type it in Google translate, as they do not use email. I know this is a bilingual country, but do they seriously expect everyone to know French. Moreover, they don't even cover the prescription strength (a strength not available OTC), generic allergy medication, the same one Greenshield covered. Maybe that is why their explanation of my benefits for the receipts was in French? So unimpressed.

Unfortunately, my husband has a group plan with this company. They provide the worst customer services, the hotline often gets disconnected. They refused claims even though we provided all the documentation they requested. I'm just hoping their company will choose another insurance company with better credibility, I can’t wait for this nightmare to end soon.

I have GWL health and dental coverage through my workplace. My husband has a different insurance company. Previously with coordination of benefits, we wouldn't pay much more than about $50 for any dental claims because GWL would cover whatever my husband didn't quite cover. Ever since the new 2018 dental fee guide has come out, they no longer cover anything more than the fee *guide* outlines. This guide is woefully lower than reasonable dental costs. Now GWL has left us paying upwards of 1/3 of dental costs. This is ridiculous. When I call to ask why their policy has changed, they just say it's because of the fee guide and plead ignorance. What a horrible company. If I could switch, I would.

I'm under company insurance, the insurance covers for orthotics appliances. I went to the doctor to check and buy the orthotics appliances but when I claimed on the insurance policy, they've replied the doctor is not covered by the plan. And also they refuse to pay back for orthotics appliances. This company is a fraud just trying to steal money from people. Please look for a different insurance company to save yourself.