Great-West Life Group Benefits Insurance Reviews

i have been with Sun Life insurance for a few years. No problem with any claims. My husband just got a new insurance with great west life, and now I have had a terrible time with them. They random audited and asked for the receipt which I provided to them. Then they asked for the other insurance payment proof. This made me feel like I am trying to rob their money or something. Sun life never checked my receipts, and always pay in full amount if you have second insurance. This great west life never pays me in full whatever left that my first insurance pay even only $10 left. This insurance company is not GREAT as its name. If anyone is looking for insurance company, I would suggest with Sun Life. No problem with claims and no doubt about your claims. Less headache and pissed off from the stupid audits.

By far the worst employer supplied insurance company I have ever dealt with. They absolutely bend over backwards not pay to a legitimate claim. Their main tactic is to force you to provide so much paperwork that you finally give up.

I have this problem with most claims - even for the most mundane.

Don't use them if you don't have to!

They may be cheap for employers but your employee base will not be happy with your benefit plan and in the long it could very well affect your employee retention. We have had nothing but complaints to our HR department since switching as they provide our employees with poor customer service and very glitchy website. Our employees which much happier with Pacific Blue Cross and we'll be switching back in the future. Great West Life cuts corners at the expense of your employees and as a top employer, our employees deserve better.

My employer changed benefits provider recently probably to save cost. I wish I had a say. My first claim submitted and it was different than my old provider. They have coordinated benefits that limit you 100% of the eligible expense which is a set limit (not the amount you paid) minus the amount paid by the first plan. My old provider covered my total expense with dual coverage. Great West Life loves to find ways to keep your money from you. If you are looking for a good provider then keep on looking and do not fork out money for this company unless your company is unfortunately paying for them.

I have been with this excuse of of a benefits provider for 13 years. I don't pay for it as my employer provides it. I wish I did pay for it so that I could get rid of them. Every single time I try to claim something it gets denied for some reason or other, none being a incorrect claim. They love to find ways to keep your money from you. When you call them the people on the phone act as though you are inconveniencing them, and they won't answer your questions. If you are looking for a good provider then keep on looking.What a useless company.