Great-West Life Group Benefits Insurance Reviews

I sent them an email asking about one of my claims.

They responded back 20 days later with little to no information.

They do not care about their clients. Thankfully our workplace has switched to another provider.

I feel like they scam people I’ve paid into this company for years through my work. I never had to use them until just recently. I had to have surgery and was going to be off work for 1 month to 6 weeks. All the papers were filled out by both myself and the surgeon. It has been a month and I have not seen any money from them... In fact, they are asking for all the forms to be filled out again by me and my surgeon. My surgeon has faxed them three times now..now no one is responding to my calls and messages that I have left. I had to pay my bills and rent with my credit card. I’m running out of money and I feel helpless. I’m not sure what to do anymore. This company needs to be Investigated.

They take months to approve something that you are entitled to receive. You have to be persistent otherwise they won't pay anything. My husband works with another insurance company and comparing with this one is away better, they are faster and they don't play games like great west. Really bad company!

I've been off work for 5 months, my EI ran out in April, it is now the end of May. They told me complete lies about waiting for my employer to respond about my income to find out they didn't actually reach out until May 23rd. I've called a few times a week and they kept giving me the same excuse while talking down to me as if I'm bothering them to do their job. Now the person who handled my claim is away and will call me next week. I've been told next week for 4 weeks. This is completely unprofessional, you can't seem to get through to anyone in charge. I'm a single mother, having health issues, no other income. This is insurance I pay for and they treat me like I'm working for them. I have not been able to speak to one person who has been polite or understanding during this whole process. This is completely unprofessional...

If you have an option, stay away from their service. I tried to call a general helpline and find out more info regarding disability claims. They gave me another to call for disability claim info. I called that number, and the lady on the phone told me I should call another office in Scarborough, so I called Scarborough disability claim office. They said they only help with existing claims. With all this passing around, I still couldn't find out if they will accept my situation, where to submit claims, and how to get claim form etc. Useless, rude, slow, ineffective customer services. Lastly, I found out I should contact my account rep-M.D. She never answers her phones or returns phone calls. Every time I call, she is out of the office or away from the desk. If your company is short of staffing, hire more people, and hire smarter people. Super Disappointed

Sadly through my workplace, we are forced to pay into this horrible company. They charge a fortune in monthly fees, yet cover nothing that other reputable insurance companies offer. A prime example is their pathetic mental health coverage. You can’t even get the cost of one appointment covered with a psychologist. Also, I’ve spoken to a few working moms who have coverage under their insurance policies for breast pumps. Big surprise, Great-West Life do not consider it essential. They do not care for their customers, they are simply out to gouge hard-working Canadians from their hard-earned money!

I recommend everyone to stay away from Great-West Life Group Dental Benefits! Twice I’ve had to get a crown on my teeth and both times they denied my claim stating that they determined that a filling was all that was needed! My dentist assured me that a filling would not work and this last tooth had a large chip to the point that my nerve was exposed! I’ve never had this many problems with any other Group Benefits Company!

Always a busy tone when calling customer service. Could not speak to anyone for over a month now, not even their switchboard could reach them, yet switchboard would say that they're experiencing high call volume, so then why isn't that message on their recording when calling in to make customers know what the heck is happening instead of a damn busy tone!!! This is all nonsense!!! 1.4 RATING FROM 133 REVIEWS!!! My husband claims are all selected for audit even though I've been submitting his claims via online, sent proof of the receipts, yet they would email countless times asking for proof, ARE YOUR EMPLOYEE INCOMPETENT??? CAN'T THEY OPEN RECENT ATTACHMENTS??!!! SO FRUSTRATED!!! LOOK at your rating, your service is crap and surprisingly there has been no significant changes even with the constant negative reviews. SHAME!!!

If you have a choice, stay away from this company. They will do anything to not pay your claims. i.e. multiple short-term disability claims of my colleagues have been delayed in payment for months after their disability period. Cancer medication claims have been ignored over and over again. One of my colleague's husband passed away more than 6 months ago and there are still no payments. You can imagine the financial stress this creates. For myself, basically, every claim in the region of 100 $ + (over one hundred) is "randomly" selected for audit half the time then ignored after successful completion of the audit. The customer support line phone always has a busy tone. You simply cannot reach them. The online written requests get no answer. If you escalate to your company administrator, they will make statements that they tried to call you three times to clarify. They will state that you as a customer ignored them and therefore they do not pay. I can go on and on with these stories... Overall, this is a full-on fraud company.