Group Benefits Reviews

Manulife Group Benefits Insurance Reviews

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(81 reviews)
Manulife
1.3 out of 5 stars:
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Why the negative reviews!

by lorigonzalez on Jul 25, 2018
5 out of 5 stars

I've been reading the negative reviews on here and it's funny because all of them have all of the info stating how the person did everything right and Manulife did everything wrong. I'm pretty sure if we were to look into each of these claims, we would find fault on the client's side too. I was on short-term, now long-term. I was off for a headache and Manulife supported me because my case worker was really smart enough to find something is not right - just a headache? I couldn't understand either, why was my headache so bad. But I knew this wasn't enough, so I said I'm going back to work. Manulife caseworker said no, let's wait until after the test results. 3.5 weeks later, I find out after testing that I have a brain tumour. I have 2 kids, one with special needs. I don't have long, the tumour is terminal and my wife is freaking out. My caseworker called me after getting my medical and she was sobbing talking to me and I felt she really felt for me. Two weeks later, she called and my wife answered and caseworker asked my wife how SHE and the kids were doing. My wife never talked to her before but was so grateful she asked. See? The caseworker didn't know I had a tumour but based on what she had, she had a feeling something was not right and was thoughtful and caring. Let me tell you, before this, I never had a claim. My coworker was on a claim and we thought he was very sick, we sent him baskets and cards. Found out he was working at another job (VERY SIMILAR JOB) the whole time, went to vacation in Costa Rica and was para-sailing and what not. Oh, I thought you couldn't do "anything" because you were sick like you told us. I had to do extra work because of him for 3 months WITH MY HEADACHE before going on claim myself. The whole time I had a tumour, working extra for someone scamming the system. You think the companies are stupid? Of course, they are going to look at all of the information - especially because of people who scam. Look at your coworkers and people who take advantage too. All of you who think you cannot work because of something minor, or because you have a problem with your coworker, think again - you can work, you choose not to. You are no disabled, you are trying to take advantage then blaming oh the big insurance company. What insurance company has mostly positive reviews? How many people would post a positive review more than negative? For those of you who have a real claim, but got declined, don't get frustrated. Try to figure out what is going on and work with your doctor. You tell your doctor something then he writes it down - that is not medical. That is your journal. Think about that.

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Group Benefits

by Purselady on Jun 28, 2018
4.5 out of 5 stars

Manulife is great! Obviously, the other reviewers do not realize that your employer chooses what to cover and at what percentage. I found them very helpful when I call or email. The website and app need work though.

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worst online experience ever

by jnicholas on Apr 14, 2018
1 out of 5 stars

Seems like whenever you want to submit a claim, their site is down. Tells you to call a number, you call it and, oh, looks like they aren't open...their site is always down. Zero customer service, digital experience is terrible and they're expensive. For company benefits please choose someone else, your employees will thank you

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Group benefits fail

by sore groin on Mar 1, 2018
2 out of 5 stars

This was forced on me by my employer. First time I have ever had any sort of health coverage in my life. Thought my 3-night stay at a hospital for hernia surgery would be covered. Not. Guess I'm flushing money down the toilet on every payday. Now that I read the booklet I see many less important things covered but not hospital charges and it was only $765. The customer service guy was ok but the product itself is utter garbage.

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Unethical, fraudulent, etc.

by ManuFILTH on Jan 19, 2018
1 out of 5 stars

In reading the other reviews on here (I'm not a person who ever writes reviews or complains) I feel validated that I'm not alone in my horrible and degrading experience with this unethical joke of a company. What the disgusting parasites I've had to deal with there, after nearly every claim need to remember is that it is my employer's money they're playing with. They seem to forget they're just administering the benefits and it's not their money to withhold as much as they'd love to. They will make you jump through hoops for everything, arbitrarily blacklist providers without explanation which results in claims from those places being rejected, send statements that are intentionally opaque, and as many other victims have pointed out they will absolutely lie to you. I work for a very high-end and professional employer and I'm appalled that they would do business with these slimeballs. I've been with other benefit/insurance providers and have never come close to anything like the frustration and mistreatment I've endured. Of note, these aren't complicated claims, either. They will literally play games, especially with co-pay agreements, and drag out paying you back for an eye exam or simple teeth cleaning. Their hope, as little more than just another greedy investment company at the end of the day, is that you get too fatigued to keep fighting them for the benefits to which you and your family are entitled and just roll over. I would encourage anyone reading this who is in a unionized workplace to make this a bargaining issue - employers who knowingly stay with Manulife should be held to account for the way their employees retreated and harassed by these people.

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Short term disability benefits

by Mona B on Jan 16, 2018
1 out of 5 stars

I was sent a letter indicating I was approved for STD benefits and would be mailed a cheque. It has been 2 months and I still have not received the cheque. My injury was due to a motor vehicle accident which only qualifies for 7 days pay at the rate of 60%. Long-term benefits are not an option for the same reason although I pay a mandatory fee of $50 monthly for these benefits through the Corporation I'm employed. I'm expecting a 3-6 month recovery, so thanks for nothing Manulife. When, not if, I'm in the position to decide who our Corporation uses for a benefit provider, I will make sure it's not Manulife.

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Manulife Affinity Markets

by Herz on Jul 12, 2017
1 out of 5 stars

Worst insurance company ever! People don't sign up with them or you will go through the worst service and they will literally steal your money from your bank without your consent! I've signed paperwork of my cancellation with them on June 12th which has been supposedly sent for processing the same day as what their agent has said, and it would take 8 to 10 business days for it to fully go through. They have deducted money out of my bank July 4th without my consent after I have cancelled with them! When I phoned them they tell me I sent in the paperwork of my cancellation on June 30th which isn't true. I showed them the emails of the paperwork sent June 12th with their agent through email and he said he sent in the form the same day on the 12th. They are liars and point fingers at you for being at fault when they have a lack of communication and liars within their company! A different representative I spoke with about this issue to send me back my money in my bank as soon as possible as i didn't expect it withdrawn and it had caused me issues with my budget. I'm on a tight budget as I am off work due to illness and going to surgery within the 10 days. She wouldn't help or get me a supervisor but instead she gives me the worst treatment and hangs up the phone on me! Ive escalated the problem to their head office on July 10th and it's currently July 12th and still haven't received my money or heard back from them. They are thief's, liars, and thugs! Don't sign up with them or you will go through lots of problems no body needs to go through.

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Horrible

by Very disappointed on Jun 28, 2017
1 out of 5 stars

I am someone who does not like to complain or do reviews, but I truly feel people should be aware of how terrible Manulife is so I can save others the issues and frustration I have dealt with.

In short; they flat out lie to you (saying my plan does not cover something when it does, and I send them the booklet with it highlighted), make you feel like you are the one at fault, even when essential paperwork is provided will consistently deny claim. Even when my work gets involved will deny claim and lie to my work. I have all paperwork to back up my claim and still deny deny. It's horrible what they are doing to my family, I have paid them for years with very few claims and when I do claim something it's a battle now lasting almost a year (a minor claim I might add) Totally unacceptable. If you are able, please do not go with this company, for the sake of your sanity and family please please pass on Manulife!

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TERRIBLE Experience!

by Shorty on Jun 15, 2017
1 out of 5 stars

Boy oh boy where do I start?! Manulife is SADLY the insurance company my employer goes through, and let me tell you, I would rather suffer than to ever go through anything with these people!
I haven't been very fortunate with my health these past few years, so Ive had to go on 2 short term leaves due to my illness. Again, SADLY I had to go through Manulife in order to basically get paid for the time Im seeking medical treatments. Both times they denied my claim when they had every single proof & medical documentation from specialists explaining my symptoms in detail, the cause of it and the length of time needed to recover. Both times they asked me to sign a form that gives them full authority to gather any medical information needed from my doctor, yet they never contacted them. When asked why, they said "we can, but any medical documents they provide to us, YOU ARE RESPONSIBLE FOR THE COST". After providing everything they asked for, the "case manager" who claims to have a medical background, decides whether you are actually ILL ENOUGH to be supported through their garbage insurance, or unsupported. Basically at this point they think they are medical professionals, and make the decision based on "evidence" and "proof". So all the money you spend getting these documents for them, all the unbearable pain you are going through with your illness, cost of medication, different doctors & specialists you see, doesn't even matter... because at the end of the day, these case managers will make a decision based on what THEY really think your illness is, not what the doctor says or what sort of treatments you are seeking. The worst part is, they pretend like they REALLY care about the individual by following up regularly which almost feels like harassment. I mean how many times during the week do you have to call or email and say "Just contacting you to follow up and see how you're doing" .. oh please.. you just want this to be over with and send me back to work when you know fully how ill I am. These people have absolutely no compassion, no empathy, no consideration for your well being. If you have the privilege of NOT dealing with this company, please find another place to deal with. They have caused nothing but anxiety & stress for myself and other co workers who had the misfortune of dealing with them. I am now off of work, unsupported, which means ABSOLUTELY no pay until I am fully back to work, (yet they still call/email weekly to follow up and see "how i'm doing" and when i'm going back to work) financially in a hole, and mentally exhausted. Its only a matter of time before more people speak up about this. Something needs to be done!

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Worst company ever

by Cvma on May 18, 2017
1 out of 5 stars

I hate to call them. Every time we fight over claims and how much is covered. Something like eye care for contact lenses is only every two years. Massage therapy is only for the $70per session. I pay through the roof in premiums and this is all I get. I am seriously considering telling my boss that I'm not going to participate in the plan. Maybe if they offer better to employees they'd stay longer. I'm looking for a better insurance company, and maybe a better company to work for. I'm done with this.

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