Manulife Group Benefits Insurance Reviews

In reading the other reviews on here (I'm not a person who ever writes reviews or complains) I feel validated that I'm not alone in my horrible and degrading experience with this unethical joke of a company. What the disgusting parasites I've had to deal with there, after nearly every claim need to remember is that it is my employer's money they're playing with. They seem to forget they're just administering the benefits and it's not their money to withhold as much as they'd love to. They will make you jump through hoops for everything, arbitrarily blacklist providers without explanation which results in claims from those places being rejected, send statements that are intentionally opaque, and as many other victims have pointed out they will absolutely lie to you. I work for a very high-end and professional employer and I'm appalled that they would do business with these slimeballs. I've been with other benefit/insurance providers and have never come close to anything like the frustration and mistreatment I've endured. Of note, these aren't complicated claims, either. They will literally play games, especially with co-pay agreements, and drag out paying you back for an eye exam or simple teeth cleaning. Their hope, as little more than just another greedy investment company at the end of the day, is that you get too fatigued to keep fighting them for the benefits to which you and your family are entitled and just roll over. I would encourage anyone reading this who is in a unionized workplace to make this a bargaining issue - employers who knowingly stay with Manulife should be held to account for the way their employees retreated and harassed by these people.

I was sent a letter indicating I was approved for STD benefits and would be mailed a cheque. It has been 2 months and I still have not received the cheque. My injury was due to a motor vehicle accident which only qualifies for 7 days pay at the rate of 60%. Long-term benefits are not an option for the same reason although I pay a mandatory fee of $50 monthly for these benefits through the Corporation I'm employed. I'm expecting a 3-6 month recovery, so thanks for nothing Manulife. When, not if, I'm in the position to decide who our Corporation uses for a benefit provider, I will make sure it's not Manulife.

I am under my husband's benefit plan and we have had non stop issues dealing with them. Every time I call them to ask them questions or try to get answers they have said your husband needs to call and we will discuss with him the plan. Even to change a password they said that I need my husband to call.

Also, they originally said that our plan started on the 10th so I went in to get my eyes checked. When I went to pay it was denied from Manulife. My husband called and they said the plan didn't start till the 20th!! What??? We were told that it started the 10th. All the guy said on the other line was "I apologize." He didn't do anything about it!!

My employer uses them for group benefits.. Everytime a claim is put in I have to jump through hoops to get coverage. One time no problem next time the same claim is an issue. They are the WORST company I have ever dealt with.

They have given us back $435 out of almost $3000. They owe us they have avoided us but sure keep taking money off my husbands paychecks knowing they are denying us any claims we put in. We have tried to arrange a meetings and have waited for calls twice. These calls never come. It took me 4 years to figure out my husband did not have direct deposit and he was not getting any money back from my claims.. Not once did the company contact us to question why we're putting in claims and we never got anything via email or mail to let us know there was a problem. We have paid almost 10,000. For coverage we were never covered for.. No apologies no explaination. I'm so discussed with how we're are being treated they got our money they don't care about us...Poor customer service .
I asked how far back they could go they said 2 years gave us 6 months. The employee said as long as I'd submitted they had to pay... even after I run around getting duplicate receipts and they refused everything anyway....Not understanding or professional at all so if you want to give your money away I'm out 10,000. Go to Great West they were amazing before Husbands company wanted to save money by dropping dental and went to manulife for more money less coverage then they did not cover us anyway.... what a waste.... half a years wages gone...Sorry I'm very dissapointed and want others to not have to be treated like we have.

Applied for short term disability due to anxiety from work. I received a phone call from a Manulife rep and she asked me questions if I was ready to go back to work. I said no as my doctor said I was not ready yet. She then said I needed to have another form filled out to extend my benefits from the doctor. She then said you have to go back to work on a certain date. Which was a week later which did not give me time to talk to my doctor, so I had to tell her I couldn't go to work before seeing my doctor. They did not send me the form and I had to ask twice before I got it. I have been taking medication and it had horrible side effects for me so I could not take them, she says oh come on it's not that bad and was very rude. She then says did you go on vacation and I said no as I have not, and then she says I find that hard to believe. Where do they get off for being so rude and what gives them a right to decide that I am well enough to goto work. Long story short got the form filled out and sent it in. Received an email back saying we will decided if your STD will be extended.

Worst insurance company ever! People don't sign up with them or you will go through the worst service and they will literally steal your money from your bank without your consent! I've signed paperwork of my cancellation with them on June 12th which has been supposedly sent for processing the same day as what their agent has said, and it would take 8 to 10 business days for it to fully go through. They have deducted money out of my bank July 4th without my consent after I have cancelled with them! When I phoned them they tell me I sent in the paperwork of my cancellation on June 30th which isn't true. I showed them the emails of the paperwork sent June 12th with their agent through email and he said he sent in the form the same day on the 12th. They are liars and point fingers at you for being at fault when they have a lack of communication and liars within their company! A different representative I spoke with about this issue to send me back my money in my bank as soon as possible as i didn't expect it withdrawn and it had caused me issues with my budget. I'm on a tight budget as I am off work due to illness and going to surgery within the 10 days. She wouldn't help or get me a supervisor but instead she gives me the worst treatment and hangs up the phone on me! Ive escalated the problem to their head office on July 10th and it's currently July 12th and still haven't received my money or heard back from them. They are thief's, liars, and thugs! Don't sign up with them or you will go through lots of problems no body needs to go through.

I am someone who does not like to complain or do reviews, but I truly feel people should be aware of how terrible Manulife is so I can save others the issues and frustration I have dealt with.

In short; they flat out lie to you (saying my plan does not cover something when it does, and I send them the booklet with it highlighted), make you feel like you are the one at fault, even when essential paperwork is provided will consistently deny claim. Even when my work gets involved will deny claim and lie to my work. I have all paperwork to back up my claim and still deny deny. It's horrible what they are doing to my family, I have paid them for years with very few claims and when I do claim something it's a battle now lasting almost a year (a minor claim I might add) Totally unacceptable. If you are able, please do not go with this company, for the sake of your sanity and family please please pass on Manulife!

Boy oh boy where do I start?! Manulife is SADLY the insurance company my employer goes through, and let me tell you, I would rather suffer than to ever go through anything with these people!
I haven't been very fortunate with my health these past few years, so Ive had to go on 2 short term leaves due to my illness. Again, SADLY I had to go through Manulife in order to basically get paid for the time Im seeking medical treatments. Both times they denied my claim when they had every single proof & medical documentation from specialists explaining my symptoms in detail, the cause of it and the length of time needed to recover. Both times they asked me to sign a form that gives them full authority to gather any medical information needed from my doctor, yet they never contacted them. When asked why, they said "we can, but any medical documents they provide to us, YOU ARE RESPONSIBLE FOR THE COST". After providing everything they asked for, the "case manager" who claims to have a medical background, decides whether you are actually ILL ENOUGH to be supported through their garbage insurance, or unsupported. Basically at this point they think they are medical professionals, and make the decision based on "evidence" and "proof". So all the money you spend getting these documents for them, all the unbearable pain you are going through with your illness, cost of medication, different doctors & specialists you see, doesn't even matter... because at the end of the day, these case managers will make a decision based on what THEY really think your illness is, not what the doctor says or what sort of treatments you are seeking. The worst part is, they pretend like they REALLY care about the individual by following up regularly which almost feels like harassment. I mean how many times during the week do you have to call or email and say "Just contacting you to follow up and see how you're doing" .. oh please.. you just want this to be over with and send me back to work when you know fully how ill I am. These people have absolutely no compassion, no empathy, no consideration for your well being. If you have the privilege of NOT dealing with this company, please find another place to deal with. They have caused nothing but anxiety & stress for myself and other co workers who had the misfortune of dealing with them. I am now off of work, unsupported, which means ABSOLUTELY no pay until I am fully back to work, (yet they still call/email weekly to follow up and see "how i'm doing" and when i'm going back to work) financially in a hole, and mentally exhausted. Its only a matter of time before more people speak up about this. Something needs to be done!

I've been covered under different insurance plans such as Great West Life and Equitable in the past, and I have never in my life been given as much hassle as I have with Manulife. They won't allow me to submit claims online - I have to physically mail in my receipts - only to have them rejected for arbitrary reasons a few weeks later. The company I was with previously​ reimbursed me for the exact same service within a day or two of online submission.