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I have been a Manulife client for the last 25 years and I am very happy with their service. Both my group retirement and group benefits are with Manulife, at one point I was also doing banking with them.
The benefits service is excellent - the online application is simple and straightforward, the refund is quick and without any hassle, and the response to queries is efficient.
About the group retirement - the online account management is also simple and easy, their website is very well built and answers to all customer needs. I am also a customer of another insurer, but their online services really terrible in comparison.