Manulife Group Benefits Insurance Reviews

I got a severe ear issue as my work profile is to take 30-40 calls a day and I work in the sales environment. I got tinnitus, which is a ringing sound on an ear, and I also got sensorineural hearing loss, high pitch distorted sound. I submitted an STD claim in 2017 for 2 weeks was approved but then the symptoms happened again in 2018 October. Right from day 1 STD case manager wanted to reject this claim as I could feel from her behaviour. She also said she doesn't think I have a severe condition that I can't work. She took an interview over the phone than asked for docs forms, again she asked for proof of docs. Finally, after submitting everything, she went specifically for a medical consultant to review the claim. And guess what? It's REJECTED... after freaking 2 months... she didn't guide me neither told me anything as for how to process this claim whatsoever. I am in such a big financial stress right now that I can't even work properly. One side is my ear issue, which causes me a headache, as well as another side, this financial stress, I don't know how I am motivating myself. I won't spare this company though, please spread this word. Let's finish this fraudster company existence.

I am under my husband's benefit plan and we have had non stop issues dealing with them. Every time I call them to ask them questions or try to get answers they have said your husband needs to call and we will discuss with him the plan. Even to change a password they said that I need my husband to call.

Also, they originally said that our plan started on the 10th so I went in to get my eyes checked. When I went to pay it was denied from Manulife. My husband called and they said the plan didn't start till the 20th!! What??? We were told that it started the 10th. All the guy said on the other line was "I apologize." He didn't do anything about it!!

My employer uses them for group benefits.. Everytime a claim is put in I have to jump through hoops to get coverage. One time no problem next time the same claim is an issue. They are the WORST company I have ever dealt with.

They have given us back $435 out of almost $3000. They owe us they have avoided us but sure keep taking money off my husbands paychecks knowing they are denying us any claims we put in. We have tried to arrange a meetings and have waited for calls twice. These calls never come. It took me 4 years to figure out my husband did not have direct deposit and he was not getting any money back from my claims.. Not once did the company contact us to question why we're putting in claims and we never got anything via email or mail to let us know there was a problem. We have paid almost 10,000. For coverage we were never covered for.. No apologies no explaination. I'm so discussed with how we're are being treated they got our money they don't care about us...Poor customer service .
I asked how far back they could go they said 2 years gave us 6 months. The employee said as long as I'd submitted they had to pay... even after I run around getting duplicate receipts and they refused everything anyway....Not understanding or professional at all so if you want to give your money away I'm out 10,000. Go to Great West they were amazing before Husbands company wanted to save money by dropping dental and went to manulife for more money less coverage then they did not cover us anyway.... what a waste.... half a years wages gone...Sorry I'm very dissapointed and want others to not have to be treated like we have.

Applied for short term disability due to anxiety from work. I received a phone call from a Manulife rep and she asked me questions if I was ready to go back to work. I said no as my doctor said I was not ready yet. She then said I needed to have another form filled out to extend my benefits from the doctor. She then said you have to go back to work on a certain date. Which was a week later which did not give me time to talk to my doctor, so I had to tell her I couldn't go to work before seeing my doctor. They did not send me the form and I had to ask twice before I got it. I have been taking medication and it had horrible side effects for me so I could not take them, she says oh come on it's not that bad and was very rude. She then says did you go on vacation and I said no as I have not, and then she says I find that hard to believe. Where do they get off for being so rude and what gives them a right to decide that I am well enough to goto work. Long story short got the form filled out and sent it in. Received an email back saying we will decided if your STD will be extended.

I've been covered under different insurance plans such as Great West Life and Equitable in the past, and I have never in my life been given as much hassle as I have with Manulife. They won't allow me to submit claims online - I have to physically mail in my receipts - only to have them rejected for arbitrary reasons a few weeks later. The company I was with previously​ reimbursed me for the exact same service within a day or two of online submission.

My employer switched from GWL to Manulife a few months ago for benefits coverage. Apparently Manulife was significantly cheaper for the employer and nothing would change in terms of our benefits. This has not been true. From my perspective and based on my terrible experiences thus far, the reason that they are cheaper is because the employees are now paying for the difference. For example, Manulife has disallowed registered massages because the massage therapist obtained their certification in BC instead of in AB where they practise. This was frustrating because Manulife and my employer did not document this absurd requirement anywhere and now. My employer indicated that they were not aware of this policy so they actually refunded me for the massage. They have told me to get all of the details regarding the Reg Massage Therapist before I book a massage which is such a pain and creates extra stress. In addition, Manulife's website is down on weekends. On Sat, you cannot submit claims after 8pm and Sun, after 5pm. As a parent that works fulltime, it is very difficult to make time to process these claims except on weekends after my young kids have gone to bed. For me, I have actually stopped using my benefits because the thought of trying to process the claim and what Manulife will come back with causes me instant anxiety. Ugh

My fiance has a policy through her work. Last year she had hernia surgery because of her job. Her claim took a long time to process Manulife "didn't receive" the forms that were faxed/emailed to them even though there were confirmations of the forms being sent 2 or 3 times. After her surgery and some healing time, she was forced back to work to early. Her surgeon's and general practitioner's reports stated she was not ready to return to work. Manulife's docotor (who only read reports) overrode these reports stating he saw no reason for her to be off work so Manulife cut her benefits. As a result of all this, not even a year later she is once again off work and looking forward to another surgery for a repeated tare and additional tares to the same spot. As mentioned by others on this site, Manulife is not interested in their customers wellbeing. They are only interested in taking your money and paying out as little as possible. Bottom line: If you have a choice, look elsewhere. The only way you'll be happy with this company is if you never have to file a claim.

Pseudo “Medical Experts” at Manulife, likely offshore, will decide if a procedure is medically necessary, even though Ontario medical specialists you have visited deem the procedure to be medically necessary.

Not pleased on how they handle their customer services.
Their app is so limited. You still have to go on website to access a lot of their services and it is not friendly user as well.