Group Benefits Reviews

Sun Life Group Benefits Insurance Reviews

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(76 reviews)
Sun Life
1.3 out of 5 stars:
Customer service:
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Worthless service

by Rav on Mar 3, 2021
1 out of 5 stars

Not a good service for investment funds, their actively managed product have returned in negative. Think twice before putting your hard-earned money in their hands. Also, on top of this, the customer service agents will give different answers every time you contact them.

Not satisfied at all.

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Worst Insurance company

by Vannie on Jul 4, 2018
1 out of 5 stars

Absolutely the worst insurance company. I have group benefits with Sun Life through work. They always find excuses to not reimburse the payment. I submitted several prescription drugs for my son and they returned and said the drug is not covered. My son had severe eczema and the hydrocortisone was prescribed by a medical doctor. But they said it's alternative herbal medication and not covered. Really? Hydrocortisone cream is not a herbal cream. I paid extra every paycheck to cover my son but at the end, all claims were denied. Useless policies and it's a company that needs to change. I urge all employers to not insure your employees with Sun Life. $ not well spent.

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Missing benefits

by HeavensColors on Jan 28, 2018
1 out of 5 stars

So dissatisfied with the way your company made the contract with mine. Why would you allow everyone, but a spouse to be able to use certain benefits? Why wouldn't you allow the benefits I get, to be used for both myself and my spouse? Instead, we have to use money we cannot afford to use to pay for what is important in everyday life. Not everyone is rich and many people, especially the poor, count on these benefits for everyday use. I'm so upset that this is allow this to happen to those with disorders when they need help the most. Rich get richer and the poor get poorer. So disappointed with you guys!

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by Anonymous on Apr 11, 2012
3 out of 5 stars

our company decided to switch insurers but they seemed to be fair. I never personally had a reason to contact them but there billing was always accurate

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