Where to start, we've had so many issues with Sun Life is unreal. Back in December, I needed a stretching device for after my wrist surgery, it is very costly at 1500 a month but with my benefits, it covered up to 5000 for life. We did a pre-estimate and were approved for 3 months. We did the application and got approved there as well. When I got the device, the first month was no problem, they paid in full, but the second month they paid 56, third month, they paid nothing. They made a bunch of excuses, said that they should of paid the first month, it is not covered blah blah, wouldn't even re-read their own estimates and pre-approvals that they sent me! I eventually gave up. Just recently our benefits from 1500 to 1800 lifetime for Ortho so after maxing out 1500 for one child, I tried to process this months braces payment, denied. That claim was ongoing before the raise in amounts so it is not covered. It was covered by another company no questions asked.
AVOID Sun Life