Sun Life Group Benefits Insurance Reviews

This is by far the worst company I have ever interacted with (in any industry, for anything).

They are currently charging me for vision insurance but do not have me in the system. Because they do not have me in the system, they say they can't be charging me. My paychecks say otherwise.

The customer service is slow, rude, and completely unknowledgeable.

They are inexpensive because in this case, you really do get what you pay for. The hours of time you spend trying to fix their mistakes is worth so much more than the money you "save". If you care about yourself, choose ANY other company.

The worst insurance provider that we have chosen for our company; it was a terrible decision and the staff is completely incompetent

Absolutely the worst insurance company. I have group benefits with Sun Life through work. They always find excuses to not reimburse the payment. I submitted several prescription drugs for my son and they returned and said the drug is not covered. My son had severe eczema and the hydrocortisone was prescribed by a medical doctor. But they said it's alternative herbal medication and not covered. Really? Hydrocortisone cream is not a herbal cream. I paid extra every paycheck to cover my son but at the end, all claims were denied. Useless policies and it's a company that needs to change. I urge all employers to not insure your employees with Sun Life. $ not well spent.

Looked into Sun Life for Health and Dental as a small business. The worst customer service and the absolute worst coverage offered. They never get back to you, pass your calls around until your disconnected and will only deal with you via snail mail. THEY DON'T COVER WHAT YOU ACTUALLY NEED COVERAGE FOR. They could have told us this from the beginning. Instead, they picked apart the paperwork for two months (this box not checked, this wasn't initiated) before sending via mail once again nothing was cover. They will not cover any medication that you are already taking!!! THEY COULD HAVE TOLD US THIS TWO MONTHS AGO INSTEAD OF DRAGGING IT ALONG!!! No humanity, just lengthy bureaucratic process without no actual help.

I am only with Sun Life as it is my husband who has their benefits through work. But I would never choose them if I had a choice. I had a claim I submitted with them, checked that it was indeed something covered by our benefits before going to the service. I submit the claim with my backup and get told it was denied - so I call in and first I get this extremely rude employee screaming at me on the phone and telling me over and over that it was denied because they are my husdand's insurance and not mine to use (though I am on the policy and know that I am under him on the insurance), he wouldn’t even listen to me, so I hung up and called back - spoke to another lady who put me through to her manager, who told me she couldn’t see why my claim was denied but that I needed to get the person who completed my service to call in with their information (though they had their registration number and all nesscary information.) I did so and had the person call in - waited forever to hear anything back about this and in an email, they say that they will reimburse me for this claim - great! But of course not, the reimbursement still hasn’t come yet and that was over a month ago, I called in to see what was going on and was told they won’t speak to me about anything. My husband needs to call and though my service came to $245 (and we were covered up until $300 per service), they are only reimbursing $100. So I’m just fed up at this point and say save your money. If you don’t have to go with Sun Life, don’t.

Sun Life has the absolute worst group insurance service ever. If you have a choice, pay any other company other than Sun Life for medical and dental insurance. They will do whatever they can to deny claims that they will eventually have to pay. They do what they can to make life difficult on their CUSTOMERS. The people that pay them! That is crazy to think. These guys are on a sinking ship because they don't have common sense and they like redundancy! Do yourself a favour and pay someone else. I guarantee they will be better than what Sun Life provides.

After dealing with a serious cardiac issue, and returning to work before the end of my Short-term benefits, I have since been hospitalized TWICE for the same condition. Now that I will be looking to use LTD for a short time until I'm able to return to work, Sun Life delayed and stalled for a month after being sent all the information from my Dr as requested. After a month of delays and no income, my "rep" decided to pass my file to their "Health Partner" (AKA: A Doctor they pay to deny claims) for review. This so-called "partner" OVERRULED my Doctor and Cardiologists findings and have denied my coverage. I am not well enough to return to work yet, as my Dr indicated, and now over 2 months later, I am still in the "appeals" process. No income, for 3 months, maxed out CC's, used all my savings to survive...And still no resolution. This is a very common game they play... Stall and delay and bully you until you're unable to remain off work any longer due to financial pressures, regardless of your health. I have 8 co-workers who have had to retain a lawyer in order to receive BENEFITS THAT YOU PAY FOR. How this company hasn't been sued out of existence is beyond me. They are immoral and unsympathetic, and their "customer service" is absolutely appalling. ZERO STARS

I only have Sun Life because of the company I work for. I had surgery and I submitted ALL necessary COMPLETED paperwork back in Feb. I had surgery in March and it is now April and I STILL have not received my disability. Sun Life claim to have needed info from me that they already had in file. They told me it would take 5 days to have my claim assigned. I called 4 days later and my claim still had not been assigned! They're saying they dropped the ball and it will take another 5 days to be assigned and additional time to have my claim approved so I can finally receive my benefits. By the time I receive my benefits, I will be back at work. I can not begin to explain how disappointed and disgusted I am with this company. My disability is my only form of income while I'm out of work and they're basically telling me there is nothing I can do about it even though they dropped the ball! This is absurd and Sun Life should be investigated! I'm committed to exploring every outside option I can to have them take responsibility for their actions. If an individual pay monthly for your insurance, you should at least have the decency to pay out in a timely efficient manner! Shame on you Sun Life!

The worst insurance I have ever encountered myself with, the only reason why I am with them is because my company is with them and between my spouse and myself I am the only one who can get benefits. Usually when you hand in a statement of your expenses, you expect them to pay without any hesitation, but no I had been given the round around of having to provide documents of proof that I have a doctor's approval then having to wait a week after in order to get my money, then having to hand in another statement of the same treatment and being told I need to provide proof when clearly they don't bother checking their system that I already handed that in, like what in the world now waiting another week to get my money back, and all I get is "sorry, sorry" over the phone. THIS IS THE WORST INSURANCE I HAVE EVER DEALT WITH!!! HEADS UP DON'T CHOOSE SUN LIFE!!!

So dissatisfied with the way your company made the contract with mine. Why would you allow everyone, but a spouse to be able to use certain benefits? Why wouldn't you allow the benefits I get, to be used for both myself and my spouse? Instead, we have to use money we cannot afford to use to pay for what is important in everyday life. Not everyone is rich and many people, especially the poor, count on these benefits for everyday use. I'm so upset that this is allow this to happen to those with disorders when they need help the most. Rich get richer and the poor get poorer. So disappointed with you guys!