Canada Life Health Insurance Reviews

Most times, I have been unable to speak to anyone (after waiting over an hour) and the one time did, I got transferred multiple times. After spending hours on the phone waiting, the various people didnt have answer and I was told someone would call me back - they never did. These are just some of the underlying issues.

Terrible, or zero customer service. The complete failure of the provision of PSHCP by Canada Life seems almost intentional; it couldn't be this poorly managed by accident. If you have a choice for private insurance coverage, go with any other insurance provider.

Simply awful since the switch over from Sunlife. They changed her life saving insulin for her pump to generic!!!! Had to get Doctor to contact them. Waiting for Insulin Pump supplies claim for over a month. Can't get through.

Canada Life took over the Public Service Health Care Plan July 1st and was woefully ill prepared for the transition. Based on wait times for processing and customer service it seems like no new employees were hired to accommodate the 750,000 new customers. Still waiting for several thousand in claims for over a month now.

You can’t get through by phone and you can’t get information about what is covered and what isn’t and why not and how to process anything. Claims are delayed by months. Absolutely awful.

Very very poor customer service, on hold for hours, say they will call you back and don’t.

You cannot call through to Canada Life, you can not chat with them, and they ignore your emails. Customer service is non-existant and they are not administering the plan, not providing reimbursements, and not communicating whatsoever. Countless plan members have sought out legal action and media attention. Stay away at all costs, this company will fail soon.

Impossible to have claim completed! Worst waiting time! Can't believe we are dealing with that....

I've been waiting a month for action on a claim. I've tried the contact form... three times with no result. Nobody replies. The chat is not staffed. The automated telephone service disconnects. It is awful.

The PSHCP switch to Canada Life has been a nightmare. The customer service is lacking. I’ve wasted hours on hold being passed around and getting disconnected. The majority of the time you can’t even get through. They do not have an authorization form/process so that a spouse can ask questions or help manage the plan.

But for me the real problem is… that my 8 year old requires a lifesaving feeding tube and all feeding tubes and supplies that were previously covered under the plan are not an eligible expense now. They are playing with peoples lives.