Canada Life Health Insurance Reviews

I haven't been able to get a single claim approved or processed for normal and fully covered expenses. They aren't helpful on the phone. They blame the service provider or the client instead of accepting responsibility for their broken processing. And they don't provide an email address to work through troubleshooting issues. Only over the phone! Mon to Fri. If you can get through.

Stuck with them because of employer. The last 6 months have been awful.
Iт a week I will have three monthly claims (pre approved) overlap, so you know it’s bad and it’s been this way for a while now.
They have no interest in fixing it, no timelines for you, no information at all.
The staff are nice but they can’t help.

My employer has Canadalife as the insurance provider. I have consistently had poor experiences with them, not processing claims. Most recently, 3 months ago my hospital billed them for semi-private rooms. I called them several times, and they assured me it is processed and will be paid and reflected online in 2 days - but the claim is still pending. It looks like the customer service agents just try to pacify customers without providing truthful information.

I would give Canada Life 0 stars if I could! The wait time to get through an agent is so unreasonable. Last few times I waited over 1.5 hours! That is absolutely ridiculous!!! Their website claims that you will get your reimbursement within 14 days. Mine took over a month. I don't think they know anything about customer service. The agents don't care and have no empathy.

Terrible, or zero customer service. The complete failure of the provision of PSHCP by Canada Life seems almost intentional; it couldn't be this poorly managed by accident. If you have a choice for private insurance coverage, go with any other insurance provider.

You cannot call through to Canada Life, you can not chat with them, and they ignore your emails. Customer service is non-existant and they are not administering the plan, not providing reimbursements, and not communicating whatsoever. Countless plan members have sought out legal action and media attention. Stay away at all costs, this company will fail soon.