Great-West Life Health Insurance Reviews

The quintessential slimy insurance company that gouges people out of money and uses any excuse not to pay. I called them before using any service, to ensure it was covered, they told me it was and then declined them all when I submitted my claims.

As detailed with the other reviews, Great West Life will find any reason whatsoever to deny coverage, regardless of what your doctor says. I am requiring medication to deal with my arthritis, and my doctor and I have tried several treatments. Luckily I have supplemental coverage through a different company (who approved the drug with no hassle!) because Great West Life wants me to try a drug that would react FATALLY with the drugs I am already on (and have been on for years). Literally they want to put me at risk of DEATH before they cover this other new drug.

Great West Life - we'd rather kill you than pay you.

I’m supposed to have group insurance for dental. However each year my out-of-pocket expenses go up and up while Great-West finds new ways to not pay for claims. Recently I had 2 fillings on 2 teeth that happened to have crowns on them. The crowns were not touched. The two teeth under the crowns had cavities where my gums receded. $430 was the cost and $0 was the benefit amount. They don’t cover fillings to teeth that have crowns on them. They consider this “crown repair” when the dentist never touched the crowns at all. This is just one of many ineligible claim excuses they come up with to render your dental plan with them practically useless. I’m going to be pushing our union to switch to a better provider. We have approximately 40,000 employees and many of us in my section are fed up with this company.

They keep sending me cheques that are missing a signature and its been like 5 months i havent recieved a payment from them. This company is a scam and their agents are really shady. I dont understand how they can operate a business like this. Horrible experience I wouldnt want to have anything to do with them ever again. When i saw other bad reviews I wasnt suprised. Never again will I ever have anything to do with them. Worst experience ever.

My husband has GWL through his employer and needed dental work done. He did a "predetermination" through the dentist's office, and got a quote back regarding how much was covered. The day of the surgery, the dentist found other things wrong and had to add to the list of services done. Most of the services were covered 100% through our insurance. A week after the surgery, GWL informed us we needed more information via mail. The dentist's office quickly sent original copies as requested by the insurance company. It has now been 9 business days since providing them with the necessary information and we have hit a wall. When my husband contacted GWL he was met with an "I don't care attitude" by the representative and given no estimated time for the claim to go through as they are "back logged for 2 weeks". The representative was unapologetic and seemed annoyed that my husband was even asking about this claim that we have now been dealing with for almost a month. I do not recommend this company to anyone! If you have this insurance company, my best suggestion would be to make sure anywhere you go does direct billing. I will be happy to leave this company once we are finally done dealing with this first and last claim.

The most crooked and unprofessional company I've unfortunately had to deal with. They do everything they can to make you give up on receiving compensation. I had my dentist submit a pre determination claim outlining work I needed done. They reviewed and accepted the pre determination within a week. After treatment the actual claim was submitted and it sat for over a week before they posted the "request for more information notice" so I called to see what this is about and all they could tell me was to keep waiting to receive something in the mail I should of gotten by now. I haven't received anything in the mail and follow up phone calls are not returned or if I get through to an agent they rush you off the phone without any answers. They make it clear they aren't here to help you. Im pulling out of their benefits program asap and doing everything I can to get my company onto a better provider.

Great West Life is the definition of an unethical extended health insurance provider. They will do everything they possibly can to delay insurance claims in hopes that they will avoid having to pay their patrons. A simple physio submission has turned into a month of emails, phone calls, and written mail. Their representatives on the phone speak defensively and with a condescending tone. GWL's business practice is shameful.

I had a dental plan with them and they refused to cover a simple filling repair. What a waste of money. If you want to get actual dental coverage go with anyone else.

They are making me jump through hoops to recover my $. 700 bucks for custom orthotics they are resisting reimbursement when I have a clinical diagnosis of plantar fascitis. GWL does not provide quality health coverage. Gwl is a terrible disappointment. Gwl sucks and are very unhelpful.

GWL is nothing more than a corporate sponge. It does a great job of stealing workers money and requesting more information on every claim that you try and put through. After doing nine backflips, 40 jumping jacks and 60 sit-ups you might get paid. This company should be ashamed of themselves. Notice how all the good reviews have little information. That is because they are most likely done by GWL staff.

They will request your correct address by mailing you the notice to your address! I don't get it? Am I stupid or something? Then when you tell them your address which is where they mailed it to they send you another request for information form for the same claim.

Complete corporate gangsters and our union the IBEW shouldn't give these crooks a penny!