Great-West Life Health Insurance Reviews

terrible customer service. Called numerous times for information. People would put me on hold for a few minutes. Afterwards, they would say but they can't help, but someone would call within 48 hours. No one ever did.

The quintessential slimy insurance company that gouges people out of money and uses any excuse not to pay. I called them before using any service, to ensure it was covered, they told me it was and then declined them all when I submitted my claims.

This is the worst company I have ever had the displeasure of having to deal with have been trying to set up my benefits package for a years time now with no response other than a number with a reference code that don't exist. They have bin deducting money from my pay cheques for the entire time and tell me I have no benefits with their company and that they have no record of me at all in their system. I would recommend everybody to steer the hell clear from this company.

This company only wants the premium. They do not want to do any service. They try their very best to frustrate customers. Calls take > 30 minutes to connect anyone. Emails take 4 days or more.

My spouse added me to her company plan when I switched to self-employed. Since it was impossible to do so on her online account, we contacted them. I was added. When I attempted a dental claim, the dentist sent it in electronically as usual with my spouse's claims. It went through fine.

Two weeks later we hadn't seen the money. My spouse called and GWL said they had no record of me on her plan and we had to submit a manual paper form for the first claim. My dentist did so, with my spouse's signature and my info on it.

Another week passes, still no money. I finished my dental work, submitted a second claim, and this time it came back saying my coverage was terminated. We called GWL on the spot and the rep said my coverage still wasn't active because they required information such as my relation to her, how long we've been together, etc. We answered all questions and they said everything would be fine.

Three days later we got an email saying the first claim had gone through and money was on the way. About a half hour after that, GWL called to tell us that they required all the info we have given over the phone in writing or my claim wouldn't be active.

Not only are they providing muddy and confusing communications to their clients, it seems they are not communicating with each other. I would never pay for a plan with GWL out of my own pocket.

Is this company using dental fee guides from the 80s?? It sure seems that way. I’m supposed to have 90% dental coverage, but when I actually go to the dentist it only works out to about 70% because great West Life uses their own fee guide. So they’ve decided that cleaning should cost a certain amount when in reality in 2020 it costs far more. It’s cheap, underhanded business practices. They are nowhere near the provincial feed guide estimated for dental services whether standard or extensive. And that’s only the basic procedures, if you need anything more than basic they only cover 50%. Or well, 50% of what they “think“ the procedure should cost. So you’re getting screwed and then screwed again. Trying to get through on the phone to ask them which fee guide they use is impossible, I just gave up after a 45-minute wait with no answer. If I could scrub the planet of slimy insurance companies and start it fresh with honest ones, I would.

Their customer service is terrible. They don't answer your call and don't consider your claim!

They have an answering machine phone system, very hard to get an agent on the phone. They rarely return phone calls. Rarely return emails. Very difficult to fax documents as their fax machine seems to usually not work and takes days to weeks to get a hold of an agent to confirm whether fax went through. Then it seems like they don't even read medical records sent to them. Got my claim and appeal both denied which took 5 months total. Denials didn't mention any medical information sent to them, doctor's diagnosis, or doctor finding I was not medically fit for work. You'll hear lots about being 60% able to work. It doesn't matter if you are vomiting, dizzy, or having other flu-like symptoms. Doesn't matter your doctor finds you unfit for work and in need of bed rest. The whole system is corrupt by design. Don't worry about your claim being paid out, it won't be.

This is the worst company ever. They don't care about their customers at all. Only care about pocketing the cash every month.
No return of call. Will go to great lengths not to pay indemnity.

Waiting on phone call more than 30 min and nobody answers, just the operator says: wait. I tried to call more than 3 times this morning. Even no star for this but no other option.