Great-West Life Health Insurance Reviews

First thing, I would like to say that having worked in a CS field my issue was resolved pretty quickly but it was ridiculous that I went through four reps before anyone actually knew what they were talking about. The last dude that helped me was fantastic, the other three reps (one of em was named Jennifer) all working in Dental Claims just bungled things up with all kinds of wrong information.

When waiting on a claim my dentist input an incorrect address and of course my check was redirected back to sender, in this time I discovered the group plan website and set things right with my address and set up direct deposit. I spoke with my first couple reps clearing up the redirected check and they assured me that they could reissue the claim using direct deposit. I received email confirmation for the direct deposit (with 48hr turn around) and on the third day called in. today I spoke with Jennifer who assured me that the direct deposit should've been submitted by now and said she'd request a trace payment (2wk process) to track the payment. Later today my boyfriend checked the mail and the check from G-W was in there. Called back and spoke with a really nice guy who informed me that it was "standard process" for claim reissues to be processed in the same method as the original claim and that the check should be there by now (hadn't told him I'd gotten the check yet).

Long story I know...but three people in separate mediums (phone and email) all told me one thing and the last guy swoops in with this "standard process" that I'm assuming the rest of his colleagues should have been aware of. Honestly I shouldn't have had to call in as often as I had to get the correct information.

Anyway I have the check, all is good and hoping it doesn't bounce tomorrow for whatever reason if on of my four reps messed something up.

After months of forest fires my asthma which is monitored and treated with advair daily has been acting up this summer (obviously). I called my pharmacist to renew my ventolin which has pretty much been sustaining me throughout the summer. I'm told that my insurance company won't cover it because they feel that well controlled asthma only needs a ventolin a month. In most months for myself, I would agree. However, I'd like to know when an insurance started being able to override the assessment made by someone who actually cares for me and has a PhD, indicating that they are the person who knows my health, not an insurance company. It's absolutely disgusting. If anyone has major asthma issues, this is not a company you should get your benefits through, sorry.

Great West Life is literally a pain to deal with. They complicate things that should be simple and quick to deal with. They also take absolutely no responsibility for anything. Most information I've received from them is inconsistent.

I had my wisdom teeth out almost 1.5 months ago. I sent in a form for pre-approval 2 months ago. They literally just need to issue a cheque to me. I still have not received it. I have called them four times and they issued a cheque to our old address 3 weeks late (despite the new address being updated and us receiving other claims at this address). The representative was literally trying to argue with me on the phone about who's fault that was. Who cares? That's not the concern. I don't have money that I should have received a month ago. I am out of pocket and the surgeon's office is waiting to be paid.

Completely unacceptable. I get better service at Walmart for free.

Getting your custom orthotics paid for is a nightmare. Despite having all information required, claim is still denied. Something, they pad for 2 years ago is now not eligible, however, no information was sent out to advise of new terms.

i have been with Sun Life insurance for a few years. No problem with any claims. My husband just got a new insurance with great west life, and now I have had a terrible time with them. They random audited and asked for the receipt which I provided to them. Then they asked for the other insurance payment proof. This made me feel like I am trying to rob their money or something. Sun life never checked my receipts, and always pay in full amount if you have second insurance. This great west life never pays me in full whatever left that my first insurance pay even only $10 left. This insurance company is not GREAT as its name. If anyone is looking for insurance company, I would suggest with Sun Life. No problem with claims and no doubt about your claims. Less headache and pissed off from the stupid audits.

I would Rate Great West Life has ZERO, find another insurance.They kept asking questions by mail, one question at time until they got something they to refuse my claim, talk about wasting money on stamps. After 4 months of crap, and I will now loose 2 teeth, because I had a hone accident and loosened them. Zero, zero, zero rating Great West Life

By far the worst employer supplied insurance company I have ever dealt with. They absolutely bend over backwards not pay to a legitimate claim. Their main tactic is to force you to provide so much paperwork that you finally give up.

I have this problem with most claims - even for the most mundane.

Don't use them if you don't have to!

They may be cheap for employers but your employee base will not be happy with your benefit plan and in the long it could very well affect your employee retention. We have had nothing but complaints to our HR department since switching as they provide our employees with poor customer service and very glitchy website. Our employees which much happier with Pacific Blue Cross and we'll be switching back in the future. Great West Life cuts corners at the expense of your employees and as a top employer, our employees deserve better.

My employer changed benefits provider recently probably to save cost. I wish I had a say. My first claim submitted and it was different than my old provider. They have coordinated benefits that limit you 100% of the eligible expense which is a set limit (not the amount you paid) minus the amount paid by the first plan. My old provider covered my total expense with dual coverage. Great West Life loves to find ways to keep your money from you. If you are looking for a good provider then keep on looking and do not fork out money for this company unless your company is unfortunately paying for them.