Great-West Life Health Insurance Reviews

By far the worst employer supplied insurance company I have ever dealt with. They absolutely bend over backwards not pay to a legitimate claim. Their main tactic is to force you to provide so much paperwork that you finally give up.

I have this problem with most claims - even for the most mundane.

Don't use them if you don't have to!

They may be cheap for employers but your employee base will not be happy with your benefit plan and in the long it could very well affect your employee retention. We have had nothing but complaints to our HR department since switching as they provide our employees with poor customer service and very glitchy website. Our employees which much happier with Pacific Blue Cross and we'll be switching back in the future. Great West Life cuts corners at the expense of your employees and as a top employer, our employees deserve better.

My employer changed benefits provider recently probably to save cost. I wish I had a say. My first claim submitted and it was different than my old provider. They have coordinated benefits that limit you 100% of the eligible expense which is a set limit (not the amount you paid) minus the amount paid by the first plan. My old provider covered my total expense with dual coverage. Great West Life loves to find ways to keep your money from you. If you are looking for a good provider then keep on looking and do not fork out money for this company unless your company is unfortunately paying for them.

easy to take your money, when you need help, no help at all. you will be waiting for 12 weeks for a call back.

I have been with this excuse of of a benefits provider for 13 years. I don't pay for it as my employer provides it. I wish I did pay for it so that I could get rid of them. Every single time I try to claim something it gets denied for some reason or other, none being a incorrect claim. They love to find ways to keep your money from you. When you call them the people on the phone act as though you are inconveniencing them, and they won't answer your questions. If you are looking for a good provider then keep on looking.What a useless company.

I submitted a claim for a vaccination ($210.00) via Registered Mail. They said it would take 3-5 days to process. It has been 10 business days, and when I call them they still say 3-5 days. I have direct deposit, so there is no excuse. By the way, if you are retired you cannot use the electronic submission, but must use mail for claims that are not through your pharmacy or dentist.

Quite horrified from dealing with Great West Life regarding the group medical benefits plan we pay into at work. After a dental claim was refused by GWL because my dental office booked my appointment 7 days early from my 12 month anniversary of that appointment, they refused to process the claim. When I called out that this fact isn't clear to members (most plans are as strict with the 12 rolling months issue), they indicated that there was no course of action for me, no way of escalating the matter, or getting any satisfaction from GWL. That's consistent with the rest of the complaints about this crappy company and coverage. It's table stakes coverage at a standardized rate and a lack lustre experience all the way around.
Take charge in your workplace. Petition for better service. Both dental clinics and insurance companies have it very easy - they are guaranteed payment of premiums by the employer (retaining at source) and no one disputes dental clinics maxing out their clients' plans.
The only one NOT profiting from this arrangement is the consumer who must pay for everything even when the service is REALLY BAD.
Great West Life - you suck big time!

very rude customer service,never give straight answer,no hope of ever changing,good luck getting any benefit

I have had the great displeasure to have to deal with such a company. I had been selected for a random audit on an online claim. To my defense, I had mailed them right away afterwards to explain what I had done wrong. They continued to refund me the incorrect amount and then proceeded to lock me out of the e-claims privileges because I had not sent the receipts. I had sent it through an email and still it got lost in the ether!

I have had rude customer service from them and continuously receiving sub par service because they don't read their emails and lose my information always!!!!

Great west life lied to me about what was going to be covered, I sought out treatment, and then had my claim denied... I was left with a 500.00 bill.

Thanks a lot GWL.