Great-West Life Health Insurance Reviews

terrible customer service. Called numerous times for information. People would put me on hold for a few minutes. Afterwards, they would say but they can't help, but someone would call within 48 hours. No one ever did.

The quintessential slimy insurance company that gouges people out of money and uses any excuse not to pay. I called them before using any service, to ensure it was covered, they told me it was and then declined them all when I submitted my claims.

This is the worst company I have ever had the displeasure of having to deal with have been trying to set up my benefits package for a years time now with no response other than a number with a reference code that don't exist. They have bin deducting money from my pay cheques for the entire time and tell me I have no benefits with their company and that they have no record of me at all in their system. I would recommend everybody to steer the hell clear from this company.

Avoid them at all costs. They will request Dr. letters for your claim and when you provide them with the requested professional medical opinion they will deny your claim. The appeal process is also a waste of time .

As detailed with the other reviews, Great West Life will find any reason whatsoever to deny coverage, regardless of what your doctor says. I am requiring medication to deal with my arthritis, and my doctor and I have tried several treatments. Luckily I have supplemental coverage through a different company (who approved the drug with no hassle!) because Great West Life wants me to try a drug that would react FATALLY with the drugs I am already on (and have been on for years). Literally they want to put me at risk of DEATH before they cover this other new drug.

Great West Life - we'd rather kill you than pay you.

Worst company for any type of medical or dental claims. They denied a claim after a complaint and appeal. My son had 9000$ worth of dental claims prior to his 21 birthday but continued after his 21 birthday. The dentist was booked so treatment began a week after his 21 birthday. Still won’t pay. No goodwill with this company despite being a customer for 27 years.

This company only wants the premium. They do not want to do any service. They try their very best to frustrate customers. Calls take > 30 minutes to connect anyone. Emails take 4 days or more.

I have been working with Great-West for my insurance coverage for nine years, alongside them is another insurance company for my husband. There is absolutely no comparison. Great-West should be embarrassed and disgusted by their “service” to clients. They have always been very slow to process claims and question everything on top of their slowness, however, in the last three months, they have become even worse with me. They have a claim that they have not processed since June 8! They have emailed me four times about it, asking for different information, as well as called the service provider about it July 30th and questioned them. What’s more, is that it doesn’t even show up on their online system as being received and under review! So I called last week and inquired about that claim and she said she could see it and everything looks fine so it should be processed in a few days. I said fine and I still want to speak to a manager. Still, no claim has been processed and no one has called me back! I have many other problems with this company but the list is too long to type here so I just put my recent problem. I caution any employer or individual thinking of going with this provider, you’ll regret it! I have talked to several other people at my work place and they have said the same thing - NIGHTMARE! Unless you want to be on a constant audit DO NOT go with this company! I wouldn’t give this company even one star if it were not mandatory for posting!

I'm under my partner's health benefits. Chiropractic care is listed at $500 per year covered at 100%. I had my initial assessment for $125. This was the least expensive that I found in my immediate area in Toronto. Only $68 was covered much to my surprise. After extensive time on the phone, I was told that they only cover the lowest amount offered in my area. Looking at the Ontario Chiropractic Association's website I found that they recommend a fee was $88 - $150 for an initial assessment in 2019. The company refused to share with me their supporting evidence showing how they found $68 to be the lowest cost per hour. This is honestly so frustrating. If a plan offers $500 covered at 100% I shouldn't be surprised that my first claim towards this amount isn't fully covered. Maybe there are smaller towns in Ontario where $68 is the cost of chiropractic care but in Toronto, you're unlikely to find this. There's nothing that makes me so upset as sneaky and deceptive behaviour.

I’m supposed to have group insurance for dental. However each year my out-of-pocket expenses go up and up while Great-West finds new ways to not pay for claims. Recently I had 2 fillings on 2 teeth that happened to have crowns on them. The crowns were not touched. The two teeth under the crowns had cavities where my gums receded. $430 was the cost and $0 was the benefit amount. They don’t cover fillings to teeth that have crowns on them. They consider this “crown repair” when the dentist never touched the crowns at all. This is just one of many ineligible claim excuses they come up with to render your dental plan with them practically useless. I’m going to be pushing our union to switch to a better provider. We have approximately 40,000 employees and many of us in my section are fed up with this company.