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We are always open for your comments.
I too don't understand the negative reviews on here,I am a BC resident and have had no problems contacting or getting reimbursed for my claims.
I have found the process for applying very transparent and the information and book answers any questions I might have.
My feeling is that a person should do their due diligence before committing to any policy and if it is too difficult to comprehend then perhaps have a legal analyst go through it with them - it is worth the cost IMO and will avoid unpleasant surprises/misunderstandings that generate bad reviews.