Health insurance Reviews

Manulife Health Insurance Reviews

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(150 reviews)
Manulife
1.2 out of 5 stars:
Customer service:
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Brutal coverage and expensive Rates

by Rob Gibbons on Jan 5, 2024
1 out of 5 stars

After having Manulife Group insurance with my employer prior to retirement, I purchased Manulife Follow me at the top coverage plan. Since then, coverage has been reduced every year and rates have gone up every year. My prescriptions that were covered are no longer covered. I advise anyone to look at another company and stay away from Manulife…..they are absolutely brutal in all areas!

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Stay away!

by Ryche on Jan 23, 2022
1 out of 5 stars

I had my medical documents sent to someone else. Violated my privacy. Was told "sorry. This doesn't happen often".
So basically it has happened more than once. An easy way for someone to steal your identity.
I also have anxiety issues had to take some time off. Even with Doctors notes turned me down for coverage.

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Horrible and more horrible

by Marcelle Allen on Jun 28, 2021
1 out of 5 stars

Manulife is just horrible to deal with. You have to go back and forth with them for information. For example, my coverage for compression stockings is supposedly once every 3 years, but nowhere is this written in the plan document at my employer, the employee benefits booklet or the Manulife website. They want me to submit estimates for some medical supplies even though there are no health specialists or suppliers of those medical products in the city my employer is located. They send you letters that have standard information and incomplete information and not specific to my case. The doctor requisition stated the medical problems as they required yet they asked me to complete a questionnaire regarding why I need the product. I wasted too much time sending documents on the phone with this company. They need to make things easier especially for people with physical challenges.

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Not recommended

by Concerned on Jun 4, 2021
1 out of 5 stars

I chose the best package they offered... not because I needed it, but to make sure if needed it would be there and I wouldn't have to worry about it. Six months in they substantially reduced the coverage and substantially increased the price, without a single claim being submitted. Not recommended.

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Client Services

by Sue on Mar 10, 2021
2 out of 5 stars

Client services cannot provide accurate information. I spoke to at least 5 representatives and each gave me a different answer. Twice I was told that a Supervisor would call me back. No call.
My emails were never answered. Even though it was confirmed to me that my claim was covered under my policy, it was rejected when I requested a refund. All I can say is that I'm glad that I was not trying to get information about a serious illness. I would have never had the strength to deal with this. The good thing is that I now know that I can no longer trust any information provided by client services. I am currently shopping for new insurance.

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Difficult to Deal With

by tengofly on Oct 9, 2020
1 out of 5 stars

In my career, I've dealt with several insurance companies and never had a complaint, but in the three years I've been with Manulife, it's been almost non-stop. Everything is a battle with this company, and when you manage to get a representative to look at your case, they give you a short window of time to mail (yes, physically mail) or fax your documents to them. Their goal seems to be to wear you down so you give up on your claim, or getting your spouse added to your plan, which was arbitrarily rejected. Most recently, they stopped covering my son's medication in full. When I inquired, it was because I wasn't getting a generic version. I asked the pharmacist about this and he stated there is no generic version of this medication. I got in touch with Manulife about this again, and they gave me two days to fax them the receipt (which the pharmacist sent them electronically...). I have no access to a fax, so here's hoping an email will work. At this point, I'm not optimistic. I've tried to straight-up cancel this insurance but there's only one week every two years I'm allowed to make changes to my plan. Time to check with HR and see if it's coming up soon.

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Deceitful company

by AD on Apr 4, 2020
1 out of 5 stars

My wife and I took out a policy 2 years ago. She asked some very specific questions and was told that it does cover certain dental work she needed when she got the work done and filed for coverage as we were told to we got denied. Manulife said it's not covered despite the paperwork we signed saying it was. They refused to cover anything, so we cancelled the policy. She called in to find out how to cancel it and went through the process on the phone with them. They kept taking money from our account for 6 months after it was cancelled. Do not go near this company. They are dishonest and don't care about you one bit.

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Easy to deal with

by Ben on Feb 22, 2020
5 out of 5 stars

As both a client (my family and) and as a broker who can sell ANY Health and Dental, I am found having my benefits accepted at the pharmacy and using the online claim process for my eyewear (many places accept Manulife in the store but where I bought my glasses, they didn't accept any insurance claims). The ease to use the services is a good a can be.

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Change coverage without notice

by PM on Feb 16, 2020
1 out of 5 stars

Signed up post-retirement insurance. Increased premiums every year then don't cover after 2+ years, saying it was a mistake. They hide information too.

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Terrible Customer Service

by Dissatisfied on Jan 15, 2020
1 out of 5 stars

When submitting an extended medical claim, unless your service provider is on their teeny tiny list of pre-approved providers, expect to wait 2-3 weeks for reimbursement of your claim, not the 5 days they advertise. Their reimbursement amounts also do not change with inflation meaning coverage is poor. Oddly enough, they also have some items (ex: massage) that have an annual maximum AND a visit maximum (far below the service cost). This makes no sense. It should be one or the other. Also, don't bother sending a message using their messaging system. A representative will reply with something generic that completely ignores your question/concern. They email you from a "no-reply" email address so you can't even respond. This insurance company is a joke. AVOID

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