Sunlife is Fraudulent
by GN on Nov 18, 2023
1 out of 5 stars
Health insurance Reviews
Sun Life Health Insurance Reviews
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(157 reviews)
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I am convinced that Sun Life purposefully makes submissions a nightmare with the hope that people give up and don't submit.
I sent a submission in by mail. They claimed they didn't receive it. I re-sent via Registered mail, and was confirmed received. They claimed they never got it. Finally, after being on hold for 45 minutes, I was given an internal fax number. This meant hours of effort, frustration and $50.00 in postage.
Submitting Collaboration of Benefits is also a joke. I just tried to submit $683 of alloawable expenses, all within limits online, and was reimbursed $18.00. This will now require yet another long wait and some sort of run around.
These are just 2 examples in a 7-year span of terrible service. It feels hopeless and is unethical business practice.
If you can avoid Sunlife... do so at all costs.