Allianz Global Assistance Travel Insurance Reviews

What a terrible system, I have been harassed by a travel insurance recording that continues to tell me I can buy my travel insurance online. However, did you know you can't but multi-day 30+? That's why I'm calling, do you think you could set up a button like "press # 4 if this is 30+ days insurance!!! I set up three callbacks and not one call back! Most ridicules way of telling me "my call is important to us". Totally intolerable! Waste of time!

We required Trip Cancellation & Interruption insurance for $10,000.00 for 18 days. Checked with 3 providers. Received two quotes from one, direct from them $1,430.00 & thru travel agent $1,330.00. Another company $1,240.00 with a $10.00 membership purchase. Both companies provided their quote on the first call. Now Allianz! On the first call, was told someone would call back within 24 hours. Called again next day as no return call & was told the same thing. Had the situation escalated. Call back within 45 minutes and agent very difficult to understand. Was quoted $1,900.00 for exactly the same coverage. Based on my experience and exorbitant price, I will never call them again and most definitely do not recommend.

If I could put 0 stars I would. These people have given us the run around since day one. The are stalling, we are now being threatened by the hospital to be sued for non-payment. Allianz data team "made an error" and payments in their system have been entered to my father, who passed away.
I have been calling them constantly, always get the run around, no one really cares about all the stress we have gone through.

My documents have been lost by Allianz agents, my address was incorrect in their correspondence to me, I wrote, emailed and called 4 times to correct the address and the service reps all said they could not change the address. Yet today, the service rep said she could. I have been dealing with Allianz for 1.5 years. It would have been less if the address was correct. Still dealing with a December 22 YVR flight cancellation. I never flew anyway and the note on my file stated my flight was not delayed by 6 or more hours, so the claim is ineligible. I actually stopped using my RBC Visa card because when I travel I need insurance coverage. My correspondence has been awful, even though I have been using the "submit" email I was told to use. Frustrating, and do not recommend.

My wife and I had our flights delayed and then canceled before our honeymoon. Our accommodations and other excursions were paid for in full as well. Since our first flight was cancelled we missed our connecting flight and had no other option of getting to our final destination. We spent months trying to process our claim. Not once we were able to connect with a representative, hung up on multiple times and then waited for 9 months for them to send us an automated response stating no coverage. It’s disgraceful and beyond criminal. The fact that Canadian banks and Airlines are aligned with these people is disgusting.

Repeatedly hung up on, told wrong information, would not give confirmation of coverage for rbc credit card insurance, 2 days trying only to get a return call in the middle of the night with no name left or extension. Operators/agents have Very poor english and cannot communicate. Been an RBC avion cardholder for 15 years, never had problems until they switched to Allianz. Absolute scam insurance!

Over the past few years i have dealt with allianz for a travel refund for canceled flights, of the 3 flights i have recieved 0 refund even though my credit card covers me and insures me of this! This company is a fraud! My most recent experience, my flight was canceled Oct 30 2023 it is now jan 17 2024 and i have not recieved an answer! You may be put on hold for hours and the call gets disconnected, the emails are not responded to in a timely manner. Very disappointed with Allianz!! RBC should not deal with Allianz!

Terrible customer service plus does not pay out on trip interruption claim when another local provincial insurer paid our friend. Equivalent trip interruption claim for the identical trip
Allianz rejected our trip interruption claim, citing fine print on back policy pages states that due to factors out of their control, policy becomes null & void. They also took over 3 months and numerous calls, before staff responded.
Even their front line staff felt we should be reimbursed.

This company is a scam. You can't reach the customer service. They process your claim for a long time then simply reject with invalid reasons. Ghosting you. Refuse to reply your email or answer your call. Don't purchase any service from this company. Is a waste of money, time and energy.

If I could give 0 stars I would - my son had a medical emergency while traveling and had an ER visit. The process to figure out how to submit the claim was so painful. It has been over 6 months and the claim is not resolved as I have debt collectors contacting me. No one answers the phone, no one calls you back when you schedule a call back, no one answers emails etc.

I would avoid this company and seek alternative coverage elsewhere.