Allianz Global Assistance Travel Insurance Reviews

Filed a claim weeks ago and no one has even bothered to look at it. I work in the insurance industry as an adjuster and if I took this long to respond to a claimant I'd be fired. This company holds its independent Adjusters to a standard of contact in less than 2 hrs for new claims contact but can't bother to pick up a phone nearly a month later. Good thing I didn't have a severe Injury- who knows how long I'd be out of pocket or if I'll get paid at all. Go with another company who actually serves their customers.

Claims never paid out, they make lot of excuses for not paying. It took them almost a year for an international travel claim and they end up not paying out anything. Customer service is one of the worst. Unprofessional service. I definitely not recommend it at all.

Totally hopeless. Avoid it and choose another insurance company. Simple claim for damaged luggage processed by 1.5 month, and concluded as not relevant, as these guys did not recognise what is reimbursement from air company for items I bought as my luggage was lost, and claim for the damaged case. Zero, literally zero professionalism, greedy for money, hope they will disappear from the market.

I had to cancel a trip due to pneumonia. We provided all the documents needed to Allianz but were told to reprovide each one in turn. Some were requested three times. We are still waiting over three months later. I do not believe they want to pay. The insurance charge was $1500.