Allianz Global Assistance Travel Insurance Reviews

Waiting 22 months and counting for a claim to be processed. No contact from the business for over a year. Three customer complaints raised, only one acknowledged. Claims department emailed me addressing correspondence to a different party, asking me for documents that did not exist. Slow to respond to ombudsman recommendation that they pay compensation, which eventually came. When email finally came 22 months later in March 2024 stating claim would be paid within 5-10 working days, they used incorrect bank sort code, thus not honouring the claim. Jury still out on whether they are grossly incompetent or fraudulent, but no other explanation is possible. The experience leads one to conclude that travel insurance is a waste of money. Avoid at all costs.

My claim under the Travel Insurance Premium Plan was rejected for invalid and unreasonable reasons. Luckily, I was insured by another better insurance company and got compensated.

I am using their motor insurance as well and they did not send me any renewal notice prior to the expiry date and my insurance coverage is broken as such.

Will not use this insurance company anymore!

My wife and I had our flights delayed and then canceled before our honeymoon. Our accommodations and other excursions were paid for in full as well. Since our first flight was cancelled we missed our connecting flight and had no other option of getting to our final destination. We spent months trying to process our claim. Not once we were able to connect with a representative, hung up on multiple times and then waited for 9 months for them to send us an automated response stating no coverage. It’s disgraceful and beyond criminal. The fact that Canadian banks and Airlines are aligned with these people is disgusting.

Don't bother you waste hours trying to call someone and no one ever answers your call.

Repeatedly hung up on, told wrong information, would not give confirmation of coverage for rbc credit card insurance, 2 days trying only to get a return call in the middle of the night with no name left or extension. Operators/agents have Very poor english and cannot communicate. Been an RBC avion cardholder for 15 years, never had problems until they switched to Allianz. Absolute scam insurance!

Over the past few years i have dealt with allianz for a travel refund for canceled flights, of the 3 flights i have recieved 0 refund even though my credit card covers me and insures me of this! This company is a fraud! My most recent experience, my flight was canceled Oct 30 2023 it is now jan 17 2024 and i have not recieved an answer! You may be put on hold for hours and the call gets disconnected, the emails are not responded to in a timely manner. Very disappointed with Allianz!! RBC should not deal with Allianz!

Don't waste your time or give any hopes to resolve your claim with this company.
Don't buy travel or medical insurance with them. This company should be shut down.
It is a scam. They take your money gladly but always deny claims. To contact somebody and ask about the claim status is almost impossible. I guess you could send an email but don't expect response back. You can try to call but waiting hours won't guarantee you will talk to somebody up there. Save your sanity and buy your travel insurance from somebody else.

Plus de 3 mois après avoir soumis notre réclamation nous attendons toujours notre remboursement. Nous avons appelé à 4 reprises et à chaque fois ont nous dit de rappeler dans 10 jours, car notre dossier n'a pas encore été traiter. Ils sont rapide pour prendre votre paiement, mais lorsque c'est le temps de rembourser les frais médicaux ils prennent leur temps.

Horrible experience with Allianz submitting a claim on flight delay and baggage delay. Their online claims portal doesn’t work, brutal process to submit and lack of communication has left me still trying to get $$ back from the winter storm when our flight was delayed and cancelled.

This company should have been shutdown years ago, largely because they’re nothing but scammers! Submitted all the necessary forms for a cancelled trip due to a last minute medical issue, and all I got was to be waiting for 6 months! The online claim number that I was given kept coming up as invalid every time I tried to check on the status. When you finally get through to someone on the phone at Allianz, it’s pretty obvious they don’t give a @$&?! about you, and do their very best to make you go away. I honestly think that’s what they’re paid to do! As I said before, why is a company like this allowed to stay in business, for god’s sake.