Allianz Global Assistance Travel Insurance Reviews

Plus de 3 mois après avoir soumis notre réclamation nous attendons toujours notre remboursement. Nous avons appelé à 4 reprises et à chaque fois ont nous dit de rappeler dans 10 jours, car notre dossier n'a pas encore été traiter. Ils sont rapide pour prendre votre paiement, mais lorsque c'est le temps de rembourser les frais médicaux ils prennent leur temps.

Horrible experience with Allianz submitting a claim on flight delay and baggage delay. Their online claims portal doesn’t work, brutal process to submit and lack of communication has left me still trying to get $$ back from the winter storm when our flight was delayed and cancelled.

This company should have been shutdown years ago, largely because they’re nothing but scammers! Submitted all the necessary forms for a cancelled trip due to a last minute medical issue, and all I got was to be waiting for 6 months! The online claim number that I was given kept coming up as invalid every time I tried to check on the status. When you finally get through to someone on the phone at Allianz, it’s pretty obvious they don’t give a @$&?! about you, and do their very best to make you go away. I honestly think that’s what they’re paid to do! As I said before, why is a company like this allowed to stay in business, for god’s sake.

Terrible customer service plus does not pay out on trip interruption claim when another local provincial insurer paid our friend. Equivalent trip interruption claim for the identical trip
Allianz rejected our trip interruption claim, citing fine print on back policy pages states that due to factors out of their control, policy becomes null & void. They also took over 3 months and numerous calls, before staff responded.
Even their front line staff felt we should be reimbursed.

This company is a scam. You can't reach the customer service. They process your claim for a long time then simply reject with invalid reasons. Ghosting you. Refuse to reply your email or answer your call. Don't purchase any service from this company. Is a waste of money, time and energy.

My flight was cancelled BY THE AIRLINE and rebooked for different dates. I wanted to change my plan or cancel the package I bought to reflect the days I needed. They said because the flight was rebooked and not cancelled due to weather or mechanical function, I could not receive a refund … for coverage I couldn’t even use because it was covering different dates. Also to get someone on the phone was not organized at all, the wait times were horrible, and associates not knowledgeable on all products. I bought the best coverage for my family and paid an expensive amount. And this company could not do anything for me. I lost out on a lot of money and they do not care to rectify the situation. Horrible company and customer service.

If I could give 0 stars I would - my son had a medical emergency while traveling and had an ER visit. The process to figure out how to submit the claim was so painful. It has been over 6 months and the claim is not resolved as I have debt collectors contacting me. No one answers the phone, no one calls you back when you schedule a call back, no one answers emails etc.

I would avoid this company and seek alternative coverage elsewhere.

Firstly. You have 10 days from the day you purchase the insurance to cancel. I booked my flights in September for a December trip, I found out in November that my plans were cancelled not within my control. The insurance (trip interruption/ cancellation) said that the airlines required reasons did match.
So I’m out the a cancellation fee with Air Canada. I asked for the refund on the insurance (Allianz) since what did I actually pay for. Nope 10 days !!!! They both payed off each other. One is as bad as the other.
I guess if I was called to war I would have had better luck.
I hope this helps someone out!

Not user friendly, making it feel like they have set up their systems to make it difficult to make claims.

I had a medical problem (shoulder pain/strain?) while in Mexico in late Feb that continued into early March. I contacted Allianz about the problem after going to a local Dr. (cost $85) I explained my condition and also indicated the Dr wanted me to get an MRI. They approved this procedure. I then visited the Dr after this test was done. I was informed of test results, provided options, up to and including surgery. etc. I was given a prescription and advised to have physiotherapy.( which I did that Allianz approved in advance) If problems continued I was advised to share the results of the MRI with my Dr upon return to Canada.

Upon return I filed my claim in late April & waited and waited-no response. After finally getting thru to customer service rep (their phone recording always says they have 100+ minute wait but you can leave your number and they will call back- they don’t!) I was advised to send original paper copies to their office. I did. Waited another month, no action, over past 3 months I’ve talked to 4 different agents. I was advised one form wasn’t received (it was in pckg and previous agent said they had all forms!) I Resent this form, it is now November and I’ve received nothing from them. I’ve sent in queries via their website with no reply. I’ve talked to 4 agents, the last one saying it was with an Advisor reviewing the claim and it was a priority. Yeah right. Claim is for $600 but I doubt I’ll ever be reimbursed. Stay away from this company!!