Allianz Global Assistance Travel Insurance Reviews

Filed a claim weeks ago and no one has even bothered to look at it. I work in the insurance industry as an adjuster and if I took this long to respond to a claimant I'd be fired. This company holds its independent Adjusters to a standard of contact in less than 2 hrs for new claims contact but can't bother to pick up a phone nearly a month later. Good thing I didn't have a severe Injury- who knows how long I'd be out of pocket or if I'll get paid at all. Go with another company who actually serves their customers.

Stay away from these scammers, it took me 2 years and till now I didn't get my claim and also the customer service is a disaster every time I call they just keep saying that it takes 48 hours to get a call it's been more than a week now and no one called.

These people are beyond incompetent. Lost claim, resubmitted, lost again, resubmitted. 6 months still no resolve. As for single verification doc at a time vs all together. Then lose any emails with requested docs. Pathetic places like this are even allowed to operate.

Claims never paid out, they make lot of excuses for not paying. It took them almost a year for an international travel claim and they end up not paying out anything. Customer service is one of the worst. Unprofessional service. I definitely not recommend it at all.

Totally hopeless. Avoid it and choose another insurance company. Simple claim for damaged luggage processed by 1.5 month, and concluded as not relevant, as these guys did not recognise what is reimbursement from air company for items I bought as my luggage was lost, and claim for the damaged case. Zero, literally zero professionalism, greedy for money, hope they will disappear from the market.

I had to cancel a trip due to pneumonia. We provided all the documents needed to Allianz but were told to reprovide each one in turn. Some were requested three times. We are still waiting over three months later. I do not believe they want to pay. The insurance charge was $1500.

I've spent probably, 10 hours of time, and 6 months to get a $300 claim, it is a total joke! Stay away from these scammers and use someone else.

I purchased insurance for concert tickets. I wound up not being able to go. They claim it gives you peace of mind in case something comes up. Turns out they don’t cover a GD thing. They only cover “specific reasons” in order for a claim to be approved, and apparently, you need to be losing a kidney in order for it to be a qualifying reason!

I recently traveled to Costa Rica early this year. 3 days into my trip I fell ill. 7 days in I was so sick I went to the clinic in Samara. The nurse did blood work, hooked me up to IV, and nebulizer, and put an antibiotic through the IV. Went to the pharmacy got my meds n was bedridden for 4 days.
Came home and still had this Bacterial infection I caught there, ended up dealing with this sickness for 4 more weeks.
This company, and the worst customer service EVER, took 3 months to decide nothing was covered under my insurance to their liking. So I'm out 800$US.
All they paid me was my insurance premium back...
Disgusting business practice.
NEVER DEAL WITH YOU AGAIN, AFTER 15 YEARS OF FAITHFUL SERVICE.

I got full coverage for my business travel from Vancouver to Santa Cruz Bolivia in November 2022. I traveled from Vancouver to Cancun and was about to catch a flight to Santa Cruz when I came to know that there is a general strike all over the city, cars were being burnt, etc...
I had to come back to Vancouver and then again go in December with another ticket.
I filed the case with Allianz Insurance and my case kept on going and finally, they declined my claim saying that I am not eligible for the claim. If a person cannot travel due to a strike and complete lockdown of the city then what was the travel insurance cover me for? Wish you had 0 and I would have given that rating and not even 1!