Allianz Global Assistance Travel Insurance Reviews

I purchased travel insurance from these guys and had to cancel my flight a few weeks after. After calling them and waiting on hold for an hour and a half I was finally able to get someone to send me the paperwork to file my claim. (There was a ton of paperwork to btw) I sent it all on the same day and just got an automated response saying they had received it. A month later I emailed them to check that they had got everything okay and if it was still being processed...no reply. Two weeks later I called them and was on hold for almost 2 hours. A guy picked up and asked for my name and case number which I gave and he put me on hold again. Almost an hour later, the call disconnected. This is the company that airlines are recommending through their website?? Also, the website that they try and send you to doesn't really work either... Keeps sending you in circles.
Wish I had read these reviews before wasting any money on travel insurance that does absolutely nothing.

I submitted a claim for a flight delay of 26 hours for emergency purchases as we had no luggage, the total claim is less than $500.

4 months later I am still waiting for the claim to be processed and paid, Email follow-ups go unanswered, and prior calls hold time was more than 1 hour, today I spent over 2 hours on hold simply trying to get an update with no success.

I pay for my Avion RBC Credit card so I can enjoy the peace of mind that I have insurance, I would hate to have a medical emergency and have to rely on Allianz to respond! I will cancel my RBC cards and choose a bank card that does not use Allianz as their Insurance provider.

What a terrible system, I have been harassed by a travel insurance recording that continues to tell me I can buy my travel insurance online. However, did you know you can't but multi-day 30+? That's why I'm calling, do you think you could set up a button like "press # 4 if this is 30+ days insurance!!! I set up three callbacks and not one call back! Most ridicules way of telling me "my call is important to us". Totally intolerable! Waste of time!

Bought travel insurance from them for my mother. Right now waiting 4 months for a decision. Customer service is useless - outsourced students from some 3rd world country. Avoid these scammers!

Worst insurance ever in my life. My claim of delayed flight didn’t get reimbursement. Please don’t take policy from this company . Thanks

We made a cancellation which was handled by Allianz Global Assistance, to recover our flight costs after my wife had an operation and treatment for cancer. All this happened months after we booked the flight but during the 10 months, it took Allianz to process our claim they reviewed her family doctor records and discovered that she'd contacted him for a stomach ache prior to booking our flight. They denied our claim basically saying that we should have known from the stomach ache that she had cancer and not proceeded with the booking. They also claimed that one of the surgeons told us not to go on our holiday. This is true, but it happened after her surgery, two months after we'd booked the flight. So they used information out of context to justify their denial. If the travel insurance benefit of this card is important to you, maybe consider a different card.

Doesn't deserve 1 star! What a horrible company! Please stay from away from them. They don't like to pay out, and give you every excuse for not honoring your claim. I purchased two tickets for an event, I was so looking forward to attending, and spent close to $400.00 for two tickets. Unfortunately, I had surgery and could not attend, so I put in a claim since I THOUGHT, I was protected, but they found every reason to postpone, and delay payment which I never received from them. THE AUDACITY! Then, to add insult to injury, maybe one person spoke proper English. WTH???? How do they hire people to deal with customers that you have to struggle to understand? I am not exaggerating. I could not understand a word they were saying, which only added more wood to the fire. Also, their customer service representatives become very nasty when you tell them, you do not understand them. Allianz should be ashamed of themselves, because they do not like to pay your claims.

My new Iphone got stolen in Capetown. When I agreed to my travel insurance with Allianz it stated the handling of a claim could take up to 25 working days. So, 28 days after my claim, I called them to ask for a status. I got told that because it's super busy, it now takes up to 30 days to review a claim.

After 33 days, I called them again. They said it could take up to 40 working days, and now, when I thought it couldn't get any worse. They told me it could take up to 50 working days.

Can't even imagine how long it will take them to handle a claim in the summer, 120 days?

I had to cancel two Sphere tickets for my elderly mother and myself. My mother is 85 and decided she is not healthy enough physically or mentally to travel to Vegas. Tried to file a claim on Allianz website and it cannot find the policy despite pulling up the correct record using the policy number. Called to speak to a rep. and he agreed to file it for me but tells me that I have to have a doctor's note essentially as supporting documentation. The email I received after the claim was filed indicates that the tickets are only covered up to $200, when I paid $383. Such a scam.