Allianz Global Assistance Travel Insurance Reviews

Doesn't deserve 1 star! What a horrible company! Please stay from away from them. They don't like to pay out, and give you every excuse for not honoring your claim. I purchased two tickets for an event, I was so looking forward to attending, and spent close to $400.00 for two tickets. Unfortunately, I had surgery and could not attend, so I put in a claim since I THOUGHT, I was protected, but they found every reason to postpone, and delay payment which I never received from them. THE AUDACITY! Then, to add insult to injury, maybe one person spoke proper English. WTH???? How do they hire people to deal with customers that you have to struggle to understand? I am not exaggerating. I could not understand a word they were saying, which only added more wood to the fire. Also, their customer service representatives become very nasty when you tell them, you do not understand them. Allianz should be ashamed of themselves, because they do not like to pay your claims.

Do not waste your time. This company is pathetic and does not care how your condition happened. They will find a way to deny your claim. Not worth the hassle. I’d be making a formal complaint.

My claim under the Travel Insurance Premium Plan was rejected for invalid and unreasonable reasons. Luckily, I was insured by another better insurance company and got compensated.

I am using their motor insurance as well and they did not send me any renewal notice prior to the expiry date and my insurance coverage is broken as such.

Will not use this insurance company anymore!

My wife and I had our flights delayed and then canceled before our honeymoon. Our accommodations and other excursions were paid for in full as well. Since our first flight was cancelled we missed our connecting flight and had no other option of getting to our final destination. We spent months trying to process our claim. Not once we were able to connect with a representative, hung up on multiple times and then waited for 9 months for them to send us an automated response stating no coverage. It’s disgraceful and beyond criminal. The fact that Canadian banks and Airlines are aligned with these people is disgusting.

Over the past few years i have dealt with allianz for a travel refund for canceled flights, of the 3 flights i have recieved 0 refund even though my credit card covers me and insures me of this! This company is a fraud! My most recent experience, my flight was canceled Oct 30 2023 it is now jan 17 2024 and i have not recieved an answer! You may be put on hold for hours and the call gets disconnected, the emails are not responded to in a timely manner. Very disappointed with Allianz!! RBC should not deal with Allianz!

Totally hopeless. Avoid it and choose another insurance company. Simple claim for damaged luggage processed by 1.5 month, and concluded as not relevant, as these guys did not recognise what is reimbursement from air company for items I bought as my luggage was lost, and claim for the damaged case. Zero, literally zero professionalism, greedy for money, hope they will disappear from the market.