Blue Cross Travel Insurance Reviews

My daughter was sick on the way back from NYC. We called BlueCross who informed us any big emergency hospitals will accept Canadian BlueCross. The hospital thinking it was US fortunately accepted the number (initially) as we would have been charged $2600 US dollars.
I filed a claim when I received the hospital's invoice in September 2023 after all the documentation was sent. It is now late January 2024. They informed me the adjuster recommended it would be paid. I have since received numerous collection agency phone calls and bills.
I have emailed the adjuster numerous times to gain information on the status - dead air. I am calling now. My estimated wait time is 45 minutes.
I have since bought new travel insurance and never again with Blue Cross. People are now asking, who was the provider you had issues with BLUE CROSS. I know a lot of people and am about to email my ombudsman.

Worst ever! I spent 350$ on insurance I went for a trip in Canada. I had a problem with my eye, went to the specialist and pay the fee. After, I call blue cross and they see that it does not cover because I didn't call them... Anyway, I've got a full refund because I cancelled the insurance! NEVER Again Blue Cross!!!

I had 2 claims returned for ambulance bill for a reasons not specified in the policy and only to create more inconvenience and headaches. The first claim was returned because the statement from the hospital was not enough and needed a receipt.The second claim was declined because the receipt from the hospital for ambulance service does not specify origin and destination for the trip like i am going on a vacation. This is the very same receipt the hospital issues to all patients and it is a standard Ontario flat fee for ambulance service, regardless of the origin and destination.
The only reason i am with that insurer is because is a group insurance from the employer. Worst ever customer service!