Blue Cross Travel Insurance Reviews

Pacific Blue Cross travel insurance is the worst travel insurance company I've ever dealt with. They do not communicate at all during claim processing, nor do they give you any information regarding how they came up with the claim amount. I regret ever having purchased travel insurance with them as my hospital bill was far less than the insurance I paid for.

Do not get this insurance

It took me 5 hours in PAIN to get an ok for treatment. Got a confirmation that my arm was broken Got meds to get back to Canada Long story short. I had surgery in Canada 15 screws and a titanium plate. They oked the treatment but as of today Feb 14,2024 They will not pay the bill of $1922.00.
Do not get this insurance. They don’t pay out. They lie on the phone and don’t keep proper records. Shop else where. Run from Blue Cross.

Taking them to court. 😡

My daughter was sick on the way back from NYC. We called BlueCross who informed us any big emergency hospitals will accept Canadian BlueCross. The hospital thinking it was US fortunately accepted the number (initially) as we would have been charged $2600 US dollars.
I filed a claim when I received the hospital's invoice in September 2023 after all the documentation was sent. It is now late January 2024. They informed me the adjuster recommended it would be paid. I have since received numerous collection agency phone calls and bills.
I have emailed the adjuster numerous times to gain information on the status - dead air. I am calling now. My estimated wait time is 45 minutes.
I have since bought new travel insurance and never again with Blue Cross. People are now asking, who was the provider you had issues with BLUE CROSS. I know a lot of people and am about to email my ombudsman.