Blue Cross Travel Insurance Reviews

Got permission to take a taxi to the hospital and open a new file. I had a ski injury and could have taken an air ambulance or ambulance but opted to take a bus back to the hotel. (Husband carried me.) I wasn't bleeding or in a coma. It was impossible to walk blocks from the hotel to the hospital in snow and ice. I ended up returning to the hotel with crutches and a brace. Same ice and snow on the sidewalks. The two taxis $15 x 2 were denied. Should have taken the air ambulance! As a result of the $30, I will change providers at the expiry of coverage with Blue Cross. Also, if you call and wait in the line, it is never answered. I waited for over an hour three times. Nasty piece of work.

Submitted all necessary documentation totalling $775.50 for an acute gastrointestinal infection while on vacation likely bacterial or parasite. They do not ask you for everything when they make their initial contact with you. Every week or so they will request additional information and I am assuming that is a delay tactic. I have always acquired travel insurance and have travelled frequently over the years. This is the first time I have had to make a claim and did not realize what an agonizing task this is. Hopefully I will eventually get reimbursed but will be researching more reputable insurance coverage in future.

Do not get this insurance

It took me 5 hours in PAIN to get an ok for treatment. Got a confirmation that my arm was broken Got meds to get back to Canada Long story short. I had surgery in Canada 15 screws and a titanium plate. They oked the treatment but as of today Feb 14,2024 They will not pay the bill of $1922.00.
Do not get this insurance. They don’t pay out. They lie on the phone and don’t keep proper records. Shop else where. Run from Blue Cross.

Taking them to court. 😡

I had a very bad experience with this company. They only seem to care about money. It's difficult to contact them, especially when you're outside Canada, particularly in the Middle East. I purchased an annual medical insurance that was supposed to cover any emergency medical issue during my trip. However, when I had an urgent medical condition and I tried to reach out them through my contact in canada to ease the communication they decided to refuse the claim without providing any explanation.

J'ai eu une très mauvaise expérience avec cette entreprise. Ils semblent seulement se soucier de l'argent. Il est difficile de les contacter, surtout lorsque vous êtes à l'extérieur du Canada, particulièrement au Moyen-Orient. J'ai souscrit une assurance médicale annuelle censée couvrir tout problème médical d'urgence pendant mon voyage. Cependant, lorsque j'ai eu une condition médicale urgente et que j'ai essayé de les joindre via mes contacts au Canada pour faciliter la communication, ils ont décidé de refuser la demande sans fournir aucune explication.

I was a member of blue cross for several years, and I purchased certificates from them yearly as I am a frequent flyer. I got sick on my trips, nothing serious but I needed to see a dr. Contacted blue cross, they said they didn’t have my certificate number because I had told them I don’t have it, clearly they saw this as a chance to save money. I had to pay out of pocket for my visit at that time. They were clearly trying to save money cuz I had the certificate at home, just not on me. They didn’t know that. Matter of principle. If you with blue cross, take pics and have several copies of your certificate.

I would never get another insurance with them again. Congratulations blue cross you lost a loyal member.

My daughter was sick on the way back from NYC. We called BlueCross who informed us any big emergency hospitals will accept Canadian BlueCross. The hospital thinking it was US fortunately accepted the number (initially) as we would have been charged $2600 US dollars.
I filed a claim when I received the hospital's invoice in September 2023 after all the documentation was sent. It is now late January 2024. They informed me the adjuster recommended it would be paid. I have since received numerous collection agency phone calls and bills.
I have emailed the adjuster numerous times to gain information on the status - dead air. I am calling now. My estimated wait time is 45 minutes.
I have since bought new travel insurance and never again with Blue Cross. People are now asking, who was the provider you had issues with BLUE CROSS. I know a lot of people and am about to email my ombudsman.

I made a claim and blue cross wouldn’t pay. They said there was an advisory when I bought the insurance. How would I know that? They should have told me. They sold me something I could not use. Other insurances paid other people in my group. Go with a real travel insurance company, not a health insurance company for travel insurance. Shame!!!

Avoid if you don’t want your family be left in distress. I purchased travel insurance for a newborn 15 days past our travel day because we had some coverage that comes with a regular travel Visa card that every Canadian has. This somehow rendered our policy with blue cross void (!) since they treated it as “extension” of existing “policy”. Does it make sense? Please avoid this organization. Just go with reputable company or you may find yourself in a dire situation.

We’ve been with Blue Cross for many years and just renewed for the year starting October 1, 2023. Due to our age (70’s) and waiting for surgery, 1-2 year wait, we called to cancel.
Over the years we were led to believe the coverage could be cancelled and money paid back pro-rated. Which is fine being this started October 1, 2023. Here it is November and they refuse to do what is not only the right thing to do but we were misled right from day one.
So Never ever deal with this company. This is not the only negative review on this pathetic scam.