Pembridge Insurance Auto Insurance Reviews

Shortly after buying both home and auto policy with Pembridge through PC Insurance I received letters in the mail indicating that they did not receive my payment and I would have to pay the full policy up front as well as a $50 fee for both policies. I contacted PC financial to find out what happened as they had my direct banking info, they said I gave them the wrong information and it was my fault. I gave them the information again, and asked them to open an investigation, as I was sure I read the numbers on my cheque correctly. I received a voicemail a day or 2 later confirming that after they listened to the recording, they realized I did give them the correct banking info and it was their fault. They said they would wave the fee and they would just take the 2 missing payments. I should have checked my bank account because they did not take the payments. I got an email from PC about a month and a half later saying they just want to make sure I received the message from Pembridge that they didn't receive my payment. I called right away and asked what happened, as I was told the payment issue was resolved, they put me on hold while they called Pembridge, the representative then came back and said the policies were cancelled 2 weeks prior due to non-payment. I said that was crazy, why wasn't I contacted? She did not have an answer and said they could not reinstate my policies and there would be a 2-week waiting period for them to find me another insurer. On top of that, it's difficult to get insurance when your policy has been cancelled due to non-payment!!

Honestly, there should be an option to give a company, who deserves it, a “zero star” rating. I am utterly disgusted by the service I experienced from Claim Advisor, JOANNE T. I advise anyone who gets her as their advisor to switch immediately or you’re going to be dealing with a lot of unnecessary stress by her lack of work experience, knowledge, common sense, professionalism, and compassion to the situation. This person would never respond to my phone calls; was always on mini vacations; would break promises; never completed her task on time and so forth. The only reason why my claim ended the way it did is because of her lack of professionalism and care. On top of this, I requested my insurance to be cancelled 4 times! And they still withdrew money out of my account when I had no vehicle due to an accident. The whole experience was a complete mess, and I would always deal with a problem after another. What was more mind-boggling was their excuses but I don’t want to get into that right now lol. PLEASE DO YOURSELF A FAVOR AND GET INSURANCE FROM A DIFFERENT COMPANY!

Terrible to deal with. This company will never admit when they are in error. They have no scruples and don’t care if they affect your credit rating. AVOID!!!

I was quoted $1425/year and paid in full. 5 months later and without advance notice, they inform me I owe an additional $2048 or risk cancelling my policy without giving me a reason why. After following up with them, the price increase was due to a previous claim and traffic violation, so I decide to cancel immediately. I expect to be re-imbursed the remainder of the 7 months (approx. $825) but Pembridge claim I owe an extra $37. For 5 months, I was led to believe I was paying $1425/year but later they tell me the >200% price increased 5 months later!? I would've cancelled my coverage right away if I knew. Contemplating whether to take this up to small claims.

Contacted them for Auto insurance Quote, the lady hang up on me, saying I have to go through a broker not them directly. Do not call them!

I was hit from behind on I-376 W, at 9:50 AM on July 20, approaching the Edgewood exit. I am not hurt but the car is damaged. The car, apparently (I found this out after the fact), was insured by PEMBRIDGE; it took several calls, but the US number listed on their website finally worked; I was told that until the driver, David K. from Ontario, reported the accident they could do nothing; my US insurance agency tells me this is unheard of; also they do not have 24/7 telephone coverage - only weekdays office hours; the driver has not responded to numerous attempts to do the right thing; this is a cheap insurance company meant to satisfy the minimum requirements and making legitimate claims as difficult as possible.

This company is a scam. They threat you to cancel your auto insurance if you don't pay the FULL AMOUNT of your insurance for the year! They give you ONE DAY notice for the payment.

They did not notify me of cancellation back in February. Now it's making renewal harder...

They also changed their policy so they don't accept monthly payments so now they want $2800 all up front to renew.

Done with this company.

A car driver getting out of parking lot hit hard the back of my car. It was not my mistake but I was told that I have to pay 50% of repairs. The body shop sent Pembridge estimate for the repairs. After 2-3 days the body work was done I went to pick up the car and pay 50% of my part (about $687) but body shop will not release it as there was no approval from Pembridge for repairs they told me that they did not receive any estimate. It was Friday afternoon and I could not contact my claim advisor as he left early. After week end I again tried to contact my advisor but he was not there. I contacted a supervisor of Pembridge and got my car released as she promised to pay 50% of repairs without handling further..
To deal with this company is waste of time. Terrible service. Actually I will give 0% rating.

Experienced my first not at fault accident in over 10+ year of driving and thou Pembridge has been my insurance company for the last 5 or so years accident free , what a horrible experience it was with my claim.
Alex was my claim assistant and no matter how much I called and left messages and called and left message I would never get to speak with her. I got to my frustration point and went above her to her so call Supervisor or Manager Jose absolutely NO Better.
So my accident happen in December 2016 and thou I had to literally run after the person that hit me sending me into a park car, because she drove off, she allowed her son who was not at the accident to give the police report at the collision centre and give a totally different story (now I see how worthless people really are) which Pembridge easy gobbled up and told me the stories are conflicting so I now have to pay my $1000 deductible. Absolutely LUDACRIS! On top of that the accident accorded at the end of the second week in December I opted to choose my own repair shop to ensure the job was completed properly. They did not sent someone out to access my Vehicle until the second week of January 2017 and at which point they now wanted the bodywork shop to hurry the job, after my vehicle sat at the body shop for 3-4wk at Pembridge delay.
Making matters worse the adjuster calculated the repair time incorrect and Pembridge had to extend the rental vehicle I had and basically Jose the Supervisor said NO we’re not going to, it’s the fault of the body shop, keeping in mind Pembridge took 4wks to actually send out the adjuster, and I had to return the rental on a cold snowy evening even thou my vehicle was not ready. HORRIBLE, HORRIBLE, HORRIBLE.
If this is what I pay $187/mths for I don’t want their service. I will definitely be looking for new cover and would ABSOLUTELY NEVER refer Pembridge Insurance to anyone.
DISGUSTED SERVICE