Pembridge Insurance Auto Insurance Reviews

Nice and helpful willing to suit my needs but still a little pricey (on disability so it would be nice for insurance to offer a cheaper option without having to remove collision just to save some money) but overall eveytime I’ve had a question they’ve been answered well and quickly even when they had to call me back about an inquiry it wasn’t too long of a wait 😊

The sales process was wonderful, but the claims handling was horrible.
In the four months, I hardly got an update without asking for it. Many unanswered phone calls and emails. Weeks between updates.
In the end, the settlement was very fair.

My contract was up, and I had to switch companies as Pembridge couldn't offer the type of insurance I needed anymore. I had paid off all outstanding payments. 3 months later I received a letter saying it was final notice (this was the first and only letter I received from them) and that my overdue amount was about to go to collections. I spoke with numerous people and they all said the overdue amount was because I didn't finish my contract. Each time the teller would say they needed to call me back because there was no description as to why I owed money. After talking to finance, they would come back and say it's because I broke the contract. Which I didn't. And had a proof. They refused to do anything and I was FORCED to pay them money I didn't owe, or else they were sending it to collections. SUPER SLIMY!