Economical Insurance Auto Insurance Reviews

In December 2018, I had a trip to Montreal with my friends. On the way back, an 82-year old man changed his lane without checking the blind point and hit my car. We reported this case to the Montreal Police. And contacted Economical Insurance. This company tried everything not to solve this problem, and simply pay money to the old man, put all the responsibility on me. Due to this case, I repaired my car by myself and my insurance rate went high. February 2019, I cancelled the policy with them. Now is May 2019, they had $390 payment on my credit card. I was so shocked, if I didn't check my credit card transactions, I won't find out it. I tried to contact them, the thing is that they won't take your call forever. Friends, simply suggestion, just don't be a customer of them. They are a horrible company!

As far as I am concerned, this company is an absolute scam. My car has been hit almost a month ago at no fault of my own and we have gotten absolutely nowhere. They don’t even have the common decency to answer my calls, emails or even letters. They wrote my $12,000 car off as a “total loss” due to $1,500 worth of damage and have offered me less than half for my car. I have gotten the car appraised by another appraiser as well as multiple quotes from autobody shops and they all have said that the damages do not exceed $1,500 and that in no way is it a write-off. However, their appraiser claims the damages are higher than $5,800. In the beginning, they assured me a rental until my car was fixed (which was originally supposed to be middle of the month) but once they wrote it off two weeks before my rental was due to go back, they insisted that I had one day to return my rental. Despite all of that they even tried to tow my car off of the autobody lot before they even told me that it was wrote off. I so frustrated with this company and have no hope that this whole process will be settled soon based on their behaviour. This company does not care about their client's wellbeing. Insurance is supposed to be there as a “just in case” to assure the client's protection in situations such as accidents. I can’t even fathom the way I have been treated throughout this whole process, especially from the representative in the total loss department.

You would think that being with a company for 3 years and being diligent each month making payments would make a difference, but they literally don’t care at all. Firstly, good luck calling these people. You’ll be waiting at least a half an hour for someone to pick up, which is absolutely pathetic. Secondly, I called to see if I can have an extension of ONE DAY for my car insurance, as I know it’ll come out tomorrow and due to having to fix my car, I won’t have the funds in my account. Trying to avoid an unnecessary NSF fee, I called to see if I could have a one-day extension as I get paid in one day and will have the money! Told me there was nothing they could do for me, and that the payment will be coming out and I will likely get an NSF. Sad that there’s literally nothing you can do about it, even when you try to reason with people for something that seems pretty reasonable. Will be looking at other insurance companies, this one is pathetic.

I was shorted rental vehicle time that I had plenty of in my policy and as a result, ended up having to pay the remainder rental cost. Almost 2 weeks out of pocket. I'm so bothered!! Then I was forced to wait for my cheque because of a mix-up between the body shop and the adjuster leaving me to take on a loan when the cheque amount would have covered the down payment on my new vehicle. The first months payment of my new vehicle could have been paid with the money I will now need to pay for the rental. So please understand my frustration!

Cheap payment, they paid about 8000 to fix my car and when they renewed my policy, they rose from $3700 premium to $18000 premium. I want all people do not buy this insurance with this company!

I changed bank, so I changed my info with Economical and they kept charging my old bank, so now they are going to cancel my policy due to their error on not changing the bank info and charging me two $50 fees and my old bank two $48 fees. It has taken over a month to get a response from them and all I get is that I called to change my bank info in November.

Never speak to the same person twice. The amount of things that were written down in their notes and was not said to be was horrendous. This lack of communication ended up costing me almost another $1000 out of my own pocket. Don't trust what they say, fact-check everything. Also, realize that your insurance broker is probably paid through commission, so it makes sense for himself to maximize your claim. Take heed, these people are the scum of the earth.

Made 2 payments using a touchtone phone but received confirmation for 3 payments via text. So I called them to cancel the extra payment. I have yet to speak to someone. Over 2 hours on hold and still waiting. If I would have seen this site I would have not have renewed with them. I can only imagine the nightmare in dealing with a claim when you can not speak to someone.

Waited 55 minutes and gave up. Several tries - the same. Must only have one person on their call center. We made the mistake of paying in full on our credit card then cancelled before the policy took effect. Cannot get it reversed, instead, they will mail a check in 30 days. Got a 40% better rate from CAA for both home and auto. Even our broker said they were useless to communicate and deal with.

It's very difficult dealing with this company. Sure their premiums are lower than other insurance companies' but they cannot be trusted. They do not even respond to registered mail!!!~ If they cannot handle registered mail or payment information, I have serious doubts about them handling a claim on my behalf... I have an excellent driving record.