Economical Insurance Auto Insurance Reviews

2 cars, 3 drivers = 2019 renewal $6500 (this was up 100% from 2018 due to an accident so understandable) The same scenario, no changes at all since taking the 2019 increase and... 2019 - $6500 ... 2020 renewal = $10,500 61% increase with no changes to my coverage, no accident events, no tickets, basically no change at all. How they get away with these year-over-year increases in times when people are suffering financially is incredible.

I switched over to Economical because my wife's company got a discount. Apparently, it only lasts a year because when I got my renewal (Home and Auto), it increased by almost $1000 annually! We have perfect records and absolutely nothing changed. Potentially an issue is where I live (Brampton/Mississauga) but I've never in 20+ years of driving had an increase like this without a reason. I was told by other insurers that Economical took on A LOT of high-risk drivers and guess who's paying for it... EVERY ONE of their policyholders. My broker was also useless saying it was happening all over Ontario but I was able to get another policy elsewhere for the same premium!

DO NOT TRUST THESE THIEVES! I am a 60 years old male that has one accident non-fault in 1978, perfect driving record. Was with the same broker for 23yrs+. Home, Buss. three vehicles full coverage. Claim free. Four years ago was switched Economical Insurance without my consent. Though a lower rate was offered, I had reservations. Since then the rate has doubled! March returned home discovered large dent on drivers door 2 years old truck . Upset, but not surprised in too days society. Contacted broker. Not to worry full coverage we will take care of it. Contacted 4 days later by Kelly. Was basically interrogated rude condescending attitude for 45min. Insinuated that it was I that had slid sideways into another vehicle and failed to contact police file report informed Kelly that it would be up to the adjuster to determine. Contacted broker informed agent of conversation, was told that we have no control who the adjuster will be. Emailed photos of the damage, statement. Waited for response & waited & waited. Contacted broker 2nd week May. No problem we will take care of it. Call not returned. Contacted Kelly 5 times by email no less than 10 phone messages & to other Economical representatives that just blew me off, between June & Aug. 30. Numerous attempts to resolve this matter was ignored by my trusted family broker, one excuse after another over a three month period! During this time I got a price from two body shops $3300& $3600. What kind of Corporation would offer forgivable first claim? Insult the client to the point of legal action. Not even inspect, asses the damage. Would it not be a good buss. payout a minor claim of $3600 ($500 deduct) and keep the premiums flowing in. Guess not at Economical Insurance. Received renewal on Sept 2 and to insult me more Economical attempted to raise my premium by all most 30 %. I had already contacted another Insurance provider in July and received a substantial $ 1000+ lower rate. I have had the repair done at my own expense. Cancelled home buss. vehicle coverage by Broker, Economical in a total of $4400 annually. Just before deciding to warn others, and my 5-star negative experience with unethical business practices of Economical Insurance. My broker that I considered family friends, contacted me wanting to know if the service I received prompted me to seek other Insurance providers. YES!

I have been claims free for 15 years, they still wanted to terminate my home policy for high costs. Charged me cancellation fee for removing auto as part of a bundle. Wonder how bad it would have been if I had a real claim

Please think it over, and choose a different provider, this is a great product until you need it. They really tried to screw us but I think we avoided the worst of it by continuing to push back. It does take its toll on you. This is an abbreviation of events we experienced, sorry for the long story, We’ve been with this company for two years with home and auto. The price was better than anybody as a result of an employee discount provided to the Airline that I work for. My wife was hit by a car while crossing an intersection. She was not at fault. Her car was drivable if you crawled in from the passenger side of the vehicle. Not knowing what to do with the damaged car she returned home after the police report was completed and called the insurance to begin the claim process. A message was left, and a day and a half later no reply so we called our broker and shortly after a claims advisor returned the call. We have vehicle loss of use insurance but were told a rental would be given until our car was under repair. I was told to go get some estimates. Got 4 then was told the estimates were no good because the shops charge more than $77 an hr. Still no rental car, and I feel like we’re being run around. After a lengthy argument about the purpose of loss of use coverage and insurance itself, they agreed to provide a rental car...almost a week after the accident. In exchange, we must leave the car at a repair facility. A repair shop was chosen and the car was left there in order to get the rental. Then, Economical didn’t like the estimated cost of repair and sent there own field adjuster to write up an estimate. This took a week and a half and there was a difference in costs due to the shop rate and what comical will pay. Economical wanted us to pay $3200.00 to cover the difference in charges. Unbelievable! So, remember that we did get a rental, they place a time limit on it, and we are now into the 3 weeks of 4 weeks allowed. The car hasn’t even begun to get fixed. As a last resort, I asked for the claims advisor for the at-fault party (another Insurance) and picked up the phone, explained the problem to her, I said there is a shortcoming of about $3200 from what economical will pay due to labour charges. She put me on hold and came back and said: “we’ll cover that go ahead with the repair”. That easy! The car begins to be repaired, parts ordered, etc. Now over a month since the accident. Rental car company calls and says, they need the payment for the rental car or return it, Economical only pays $ 900 worth of the rental. Again I call another insurance company advisor and ask to have that covered by them... No problem! Why is it I’m the one that had to do all these steps. I don’t do insurance for a living, that's why I bought insurance! You’d think that that economical would take care of the details like these. Nope! I did call them multiple times and never, never reached a live agent on the first try, always leave a message and we’ll call you back! Almost 2 months since the accident the car is fixed and we are back to driving our car. I now have an uneasy feeling about our current situation because we are still covered by this company and can’t switch companies until it expires without incurring a large penalty for cancelling in the middle of the policy year. Bottom line “You get what you pay for!”