Economical Insurance Auto Insurance Reviews

I had a claim and it was total disaster, the certified shop they recommend had the worst customer service, not to mention that first week they could not locate my car, next week the tires on my car where stolen, took them almost 4 weeks to appraise the car, when at simple look everyone knew it was a total. The Economical never contacted me about this issue nor call or email to get updates in the repair, the only email I received was threatening me about the rental car (expires next week). The settlement was a ripoff. Do not take this crappy insurance, I would take the hit if the price was lower than others in the market, but it was the same as many others that offer the same service. In the end, any insurance is just a ripoff. They are in business to make money not to serve. BIGGEST THIEVES BESIDE BANKS OF COURSE.

Total loss on my car, not my fault. They wouldn't cover for my storage at the body shop it was at, wouldn't pay for my repairs that was done on my vehicle (e.g. new engine & transmission).Wouldn’t pay for my child seats that was in the car. They didn't care about my injuries that I sustained in my accident and was only concerned about cutting costs on their end which ever way they can. Adjusters Ricardo and Shalini (extremely rude) and the whole company was just trying to take advantage of me on my first accident example by asking me "if I'm injured why do I have a rental? "You should return it if you not going to use it. Why does it matter if I have a rental I'm entitled to it under my policy and I can have it parked the whole time at my House or drive all over with it. It’s up to me on what I want to do with it.

Just started a claims experience with EC....there customer service people are fine unfortunately I am at Day 7 and there hasn't been an appraiser to see my car yet, probably because I don't have Loss of use coverage so they aren't wasting Their money on a rental

This is hands down the worst experience I've ever had with any type of company. The people who work here are rude. I was told to get a rental then later told they are not going to cover the rental so now I'm down 4500.00 for a rental. I have been waiting 3 months now for my claim or to even find out what is going on with my claim but am told every single time that its under investigation. These people are very I'm going to say special because i cant swear. I do not recommend this insurance company to anyone. Please save yourself the headaches and go somewhere else - these people are not competent.

It is an insurance company from Hades and that is where it belongs. My car was stolen - they have offered the lowest possible price - they refuse to back up the price offer with documents - they provided a rental car for a short period of time - they are demanding I get an appraisal on the car I do not have. No appraiser can appraise a car that they cannot see. But this adjuster is telling me to get an appraisal. He rejected all the information provided by professional car people.

My only suggestion is to leave. Believe me you pay a very high price if you have to make a claim.

The insurance has assigned an adjuster that set up the claim and processed it in about 2 weeks. I drop off the car for repair yesterday. Verbally adjuster had told me to find an electric car rental and they will cover the rental as we are not at fault. Now he changed his mind and has only auth $82 for rent a car. Tesla rentals are starting at $199 and it has to be out of pocket.

I had an accident in New York State on March 23, 2022, at 8 pm. I called Economical at 6 am on March 24 to report it. A nice Afterhours agent took the information and gave me a temp claim number. Told me to wait on the claim adjuster’s phone call and not leave Buffalo, NY to go back home to Canada.
I called Economical at about 1:30 pm on March 24 as I had not received a call from an adjuster. I ended up giving much of the same accident information a second time but the call ended up with “I’m sorry but I (the agent on the phone) can not get you a rental vehicle because the system won’t allow it.” Again, I was instructed to wait till an adjuster called. I was given a claim number this time.
We had a person drive us to the entrance of the Rainbow Bridge in Niagara Falls, NY. We walked across to Canada and then arranged an Uber ride home to Hamilton, Ontario.
Our insurance broker called on March 25 to see how it was going and instructed me to get my own rental vehicle which I did and keep all receipts.
Saturday, March 26. Still have not received a phone call from an adjuster.
So basically, don't believe promises of 24/7 emergency assistance from Economical Insurance: it doesn’t exist!!!

They don't answer customers. You can be on phone for a whole hour wanting to reach them. I had a rental by them and they called me, I mean one representative of Economical Insurance called to change the return date for my vehicle rental. I went by her words and it looks like she together with the rental company are trying to rip me of 170 bucks. All efforts to reach her by phone and email are fruitless. I can't get back my money I deposited for the rental either.

It started back at the very beginning of July. My vehicle was stolen from my driveway on the night of July 1st. I immediately reported it stolen to the police and called my insurance company. They informed me that if the vehicle hadn't been recovered in 2 weeks that the issue would be settled and the vehicle would be paid out after an investigation was complete. They assured me it would all be completed in a timely manner. A few days after that, I made my official statement to an employee of Sonnet Insurance Company. Two weeks rolled on by without hearing once from my assigned adjuster. I called the office, left 3 messages over 3 days. I emailed her several times over the next coming days. I still did not hear a word. I called Sonnet insurance directly as I had not heard when to return the rental they had approved. No one there seemed to want to help me, they just informed me that I must speak with my adjuster who they promised would contact me within the day. Big surprise, she did not. I asked to speak to a supervisor on another occasion, they said I had to wait up to 48 hours to hear a call back from a supervisor. No one ever called me back. I knew my policy only covered 30 days, and as this was fast approaching and passed by, I was getting worried about costs incurred to myself. Still, I had not heard from my adjuster. On day 36 of driving the rental vehicle, I decided to return it, because Enterprise called me and told me that the adjuster had called them and informed them that they would only be covering the first 2 weeks of the rental. I was shocked because my policy clearly states 30 days. Also, I was upset that my adjuster took the time to call the rental car company to cut off the rental but didn't have time to call me. If they were only planning on covering 14 days it would have been nice to know at the very latest on day 14. Not day 36. Enterprise Rental Company wanted to charge me on drop off, but we came to the solution that they would give me a week to sort things out with Sonnet, which was fair. I called and emailed Sonnet and my adjuster again, I was told I would have to talk to my adjuster directly and customer service could not do anything to help me. Finally, the adjuster emailed me, briefly apologized and asked questions that were already previously answered by me during my initial interview. She also required more documents to be filled out, but she did not address my immediate concerns about the charges for the rental vehicle. I emailed her again, I called Sonnet again, I even called the Office of the Ombudsman for Sonnet. They assured me they would have a supervisor contact me within 48 hours. Again, that never happened. We are up to August 18th at this point, and I've had no access to a vehicle, I couldn't work. Being a single mother and not being able to work was extremely difficult for me. As you can understand I have bills to pay. So, on August 18th, I get a phone call from a customer service representative in the total loss unit. He tells me he is the one in charge of deciding the worth of my vehicle for a settlement payment. We discuss payment of $8073.00, minus $500 for the deductible which was satisfactory for me. He mailed me the cheque. Meanwhile, I desperately looked around for a vehicle, found one, put a deposit of my own money down on it to hold it for when the insurance settlement came in. I received the cheque, deposited it, got a bank draft for the vehicle purchase and went out to buy it. I was so relieved that everything was finally settled and I could work again. But, I was wrong, everything was not settled. I received a call yesterday from my adjuster saying they just confirmed with the police that the vehicle had been recovered on August 12th. I had never heard a word from the police or anyone else about this. Then the adjuster informs me that they have put a stop payment on the settlement cheque because now that they have the vehicle they are going to reassess it, test it for mechanical issues. If they find it to be mechanically sound, they will be giving me back the vehicle with no payment. Also, if the vehicle is unsound, and they find it to be worthless money than they originally gave me, that's what the new cheque will be. I am furious about this. My bank account is now in an overdraft because of the cancelled cheque. How can they agree on the settlement, cut a cheque to the customer and then just change their minds? Also, how can they fairly reassess the vehicle when they have no idea the condition it was in before it was stolen? Also, last Friday I received a call from Enterprise saying they hadn't heard anything from Sonnet yet about the money owed and now they were charging my credit card $1683.00. So now, my bank account is in overdraft, I have no money, my credit card is billed $1683.00. Sonnet has screwed me for $9256.00, and according to my adjuster, now that the situation has changed I am expected to be patient and keep waiting for them to get everything sorted and figured out. If I never went out right away and bought a vehicle I would still be out of work waiting for them to figure things out. Meanwhile, I've again contacted a supervisor which, surprise, I still haven't heard from. It has been on an ongoing battle and huge stressor for me for 2 whole months now, with still no solution!

Fast on taking your money but very long wait on waiting for your money when you do the claim. Took me a month to get a hold of the adjuster. Had to go through the management. They wanted me to do all the work and police reports when they have to do it. They have the right to do a 2-month investigation but you are covered for rent only for a month. While they do the investigation they don't pay for your rent and even after the investigation is over I still have to hunt them for rental money that I paid. The case happened in the middle of January. Still don't have the money for rent...