Economical Insurance Auto Insurance Reviews

The worst insurance company I've ever dealt with in my life. I had an ongoing theft claim with them where my vehicle was stolen and damaged. They decided to put more in the car than the value of the vehicle. On top of all the troubles of having a vehicle stolen, they left me for no vehicle after the 3-week rental term was up and the claims been going on for 3 months and more than half the time claim adjustor has been “out of town”.

I had a claim and it was total disaster, the certified shop they recommend had the worst customer service, not to mention that first week they could not locate my car, next week the tires on my car where stolen, took them almost 4 weeks to appraise the car, when at simple look everyone knew it was a total. The Economical never contacted me about this issue nor call or email to get updates in the repair, the only email I received was threatening me about the rental car (expires next week). The settlement was a ripoff. Do not take this crappy insurance, I would take the hit if the price was lower than others in the market, but it was the same as many others that offer the same service. In the end, any insurance is just a ripoff. They are in business to make money not to serve. BIGGEST THIEVES BESIDE BANKS OF COURSE.

Please think it over, and choose a different provider, this is a great product until you need it. They really tried to screw us but I think we avoided the worst of it by continuing to push back. It does take its toll on you. This is an abbreviation of events we experienced, sorry for the long story, We’ve been with this company for two years with home and auto. The price was better than anybody as a result of an employee discount provided to the Airline that I work for. My wife was hit by a car while crossing an intersection. She was not at fault. Her car was drivable if you crawled in from the passenger side of the vehicle. Not knowing what to do with the damaged car she returned home after the police report was completed and called the insurance to begin the claim process. A message was left, and a day and a half later no reply so we called our broker and shortly after a claims advisor returned the call. We have vehicle loss of use insurance but were told a rental would be given until our car was under repair. I was told to go get some estimates. Got 4 then was told the estimates were no good because the shops charge more than $77 an hr. Still no rental car, and I feel like we’re being run around. After a lengthy argument about the purpose of loss of use coverage and insurance itself, they agreed to provide a rental car...almost a week after the accident. In exchange, we must leave the car at a repair facility. A repair shop was chosen and the car was left there in order to get the rental. Then, Economical didn’t like the estimated cost of repair and sent there own field adjuster to write up an estimate. This took a week and a half and there was a difference in costs due to the shop rate and what comical will pay. Economical wanted us to pay $3200.00 to cover the difference in charges. Unbelievable! So, remember that we did get a rental, they place a time limit on it, and we are now into the 3 weeks of 4 weeks allowed. The car hasn’t even begun to get fixed. As a last resort, I asked for the claims advisor for the at-fault party (another Insurance) and picked up the phone, explained the problem to her, I said there is a shortcoming of about $3200 from what economical will pay due to labour charges. She put me on hold and came back and said: “we’ll cover that go ahead with the repair”. That easy! The car begins to be repaired, parts ordered, etc. Now over a month since the accident. Rental car company calls and says, they need the payment for the rental car or return it, Economical only pays $ 900 worth of the rental. Again I call another insurance company advisor and ask to have that covered by them... No problem! Why is it I’m the one that had to do all these steps. I don’t do insurance for a living, that's why I bought insurance! You’d think that that economical would take care of the details like these. Nope! I did call them multiple times and never, never reached a live agent on the first try, always leave a message and we’ll call you back! Almost 2 months since the accident the car is fixed and we are back to driving our car. I now have an uneasy feeling about our current situation because we are still covered by this company and can’t switch companies until it expires without incurring a large penalty for cancelling in the middle of the policy year. Bottom line “You get what you pay for!”

After my accident, I was told by two individuals that because I've been paying car rental insurance that if I chose not to take a rental card, I would be compensated a daily rate. I jumped through hoops to borrow a car so I could use the rental car payment to help cover the insane deductible. On my last call to them, I asked how I would receive payment and was told via cheque. It's now been 5 months, so I called to check-in and have now been told I won't be getting a cheque and that it's not even an offer. I don't appreciate being lied to or misled. I do not recommend using this organization for your insurance needs. Go elsewhere.

Total loss on my car, not my fault. They wouldn't cover for my storage at the body shop it was at, wouldn't pay for my repairs that was done on my vehicle (e.g. new engine & transmission).Wouldn’t pay for my child seats that was in the car. They didn't care about my injuries that I sustained in my accident and was only concerned about cutting costs on their end which ever way they can. Adjusters Ricardo and Shalini (extremely rude) and the whole company was just trying to take advantage of me on my first accident example by asking me "if I'm injured why do I have a rental? "You should return it if you not going to use it. Why does it matter if I have a rental I'm entitled to it under my policy and I can have it parked the whole time at my House or drive all over with it. It’s up to me on what I want to do with it.

Just started a claims experience with EC....there customer service people are fine unfortunately I am at Day 7 and there hasn't been an appraiser to see my car yet, probably because I don't have Loss of use coverage so they aren't wasting Their money on a rental

Claim #1193XXX

I got in a no fault accident on my side. The car was brand new - I literally bought it 27 days before the accident. I paid $23,500 for the car.
The car was totalled - air bags went off etc. I asked for a cash out so I can buy a new car. Yet I was refused.

Instead of getting a cash out for 23,500 plus tax ( about 26,000). The insurance company repaired the car for about $23,000 plus paid $3000-4000 of rentals etc. Which totalled more than what the car was worth.

This is hands down the worst experience I've ever had with any type of company. The people who work here are rude. I was told to get a rental then later told they are not going to cover the rental so now I'm down 4500.00 for a rental. I have been waiting 3 months now for my claim or to even find out what is going on with my claim but am told every single time that its under investigation. These people are very I'm going to say special because i cant swear. I do not recommend this insurance company to anyone. Please save yourself the headaches and go somewhere else - these people are not competent.