Economical Insurance Auto Insurance Reviews

Reading the reviews here, I was not sure choosing Economical (Definity) had been a good idea until I needed to file a claim last month because of an unfortunate fender bender where we needed to have our car repaired.
From the first call to place a claim to the discussion with the adjuster to having our car repaired through a reputable body shop, everything went very smooth.
Every agents I spoke to were helpful and polite and customer oriented, specially an adjuster who was caring for our claim.
I truly wonder why all those bad reviews, but it does not reflect my experience.