Economical Insurance Auto Insurance Reviews
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You can phone, email or text. They will never return your correspondence. Terrible service when they say they will walk you through a claim. They won't.
I bought an Audi A8L for an incredible price in the US and did all the paperwork and steps to import it to Canada myself. Was in mint shape. One winter an exhausted snow plow Pickup Truck worker doing parking lots at night turned onto a street as I followed him. Then suddenly put his trick in reverse and I could not do anything but slam on the horn but by the time he reacted he drove into the front corner of my Audi. It looked pretty darn minor with a dent to the front fender and a broken headlamp. Under the hood the washer fluid canister bracket was bent, some hoses were scuffed, some wrinkling of the inner wheel well, and the front bumper was damaged and scraping. Then came the shocker!!! The damage repair bill was around $12,000.00. Yes I know it is a $108,000.00 retail car new but my car was already 5 years old. I only paid around $43,000.00 Canadian for it at 4 years old. Like I said a killer deal. So I begged my guy at Economical to please not write it off. He said I am sorry but his guidelines dictated that they could not pay to fix the car at that age and with that amount of money. I was perplexed. This car looked like it had very little damage. I said how could this car be written off and taken off the road? Then I asked myself the same question in my mind... how can the repair cost around $12,000.00? went back to the auto-body shop that was expensive I admit as they specialized in premium cars (Audi, Mercedes BMW) and specialized in Aluminum Body vehicles. I said to them the insurance is going to write off my car! I cannot let this happen. I asked the body shop what on earth is making this repair bill $12,000.00??! They replied, "When we fix a vehicle, we bring it right back to the way it was on the dealership lot". I said what do you mean. He pointed out some A/C hoses that literally had some tiny scratches in them from the washer canister metal holder. He said these hoses get replaced. He showed me some very minor creases on the inner wheel well that did not affect the way the car ran, or handled or had anything to do with bad alignment. He said this needs to be bodywork repaired. he said the canister mount needs replaced. And a number of other small scuffed parts or slight dents or crinkled items that all get replaced to Brand New. I said listen, What if you leave the hoses, just bend back the small bend in the washer tank mount, leave the tiny crinkle and small dent in a panel under the hood. And a few other things. I said I only want replaced/repaired external things that affect the ascetic look or performance or handling of the car back to new. IE: New hood, New fender, new bumper, new side moldings, bend the holder frame back, I said I did not care about small scuffs in rubber hoses, or a tiny dent not affecting the car at all. Heck who will look under the hood and say hey look at that dollar-sized dent on the inside engine cavity. Like really? He said that is not their policy. It means they did it half-as-sed. I said if you do not get my repair bill down, this car will be taken off the road and either parted out or sold at an auction and I will lose it, and the chances of me finding another one in the same sweet condition and color are almost impossible so I will be back to square one. I agreed to sign that a few of these things would remain as is (cosmetic tiny issues UNDER THE HOOD like who cares. I am keeping the car for years so I am fine with it. I went back to Economical and said if I could get the body shop bill down a lot would he agree to fix the car? And he said yes! The body shop got my bill down by $5100.00 from the original $12,000.00. I went back to Economical, and he said GREAT JOB Kevin and then agreed at $6900,00 they would pay to repair the car. I appreciated his flexibility, his feedback, and his sharing with me some things I could do as unorthodox as they were, and at least I got to keep the car. Thanks, Economical for working with me as well body shop. Thanks, guys!
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It's been a week since I called and made a claim. I have made many calls and my car is still in a towing company's impound. The agent first contacted has not responded. The next agent said I would hear from her by end of the day, but that did not happen as promised. No one seems to be looking into anything from my end and no one seems to be taking care of my car or answering me.
Feeling Ignored is terrible.
First off, I gave 2 stars for customer service because the front desk tried their best to get someone to call me back. I had to call over 10 plus times for a callback.
My adjuster Leiko - was rude, unprofessional, liar.
Economical team leads - empty promises.
Spend the extra dollars with another company. Not worth the hassle with this company.
I have been trying to contact my insurance agent Khalid since July 6. I have left numerous voicemails, and emails and even have had my insurance broker reach out and heard nothing. I have wasted countless hours on hold with Economical's customer service line only to be told everyone is in meetings and they can’t give me any information and will have someone call me by end of the day.
This is the worst experience I have ever had and I highly DO NOT recommend it.
My car was supposed to be fixed within 4-5 days and am going on day 31.
Absolutely horrific experience.
Long-time customer for 15+ years. Stayed with the company even when other rates were lower based on the mistaken belief that this was a company that could be counted on if an accident occurred. Just had my first claim ever. The adjuster claims the vehicle was a total write-off and worthless even though the resale value on used vehicles has jumped in price. The company was unwilling to even listen to logic and tried to strong-arm into agreeing to a below-market value for the vehicle. Very disappointing experience, zero concern or loyalty to a long-term customer.
I put a claim through Economical, they are the most incompetent people ever. The adjuster that we dealt with wanted us to do all the work. On top of that, he told us that everything would be covered and to expect a cheque in the mail. However, not the case at all. Lead us to believe all along that the claim would be covered, only to find out, that it wasn't. please read below--
"Upon review, the appraisers have discovered that the damage of the vehicle is not an insurable loss. This is not flood damage nor impact damage.
The water leak appears to be a mechanical failure around the windshield.
Unfortunately, you are not eligible to claim this type of damage"
Total incompetence on their part, I will never deal with them again.
Economical Insurance is the worst insurance I have ever seen. Someone hit my car at the rear bumper mid of 2021 and up to now, they have never fixed my car. The adjuster never calls or reply emails or messages it’s 10 months and no response. Anyone insured with Economical Insurance should think twice and trice to find a better insurance company.
I had someone hit me and it was a hit and run and they never got back to me even the OPP or police don't give anything been waiting for a police report for over a month! The insurance industry is a big SCAM! All they do is take your money!
Had a total loss and had a rental for almost 3 months. My insurance is through Sonnet but Economical deals with all the claims. Been going back and forth and my adjuster will not call me back. When I did get a call back it was more delayed. Finally came to a settlement and the adjuster said they would issue a check and that it would arrive on May 16, 2023. It is now May 18 and when I called they said no check has been issued. Horrible adjuster!