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Economical Insurance Auto Insurance Reviews
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(225 reviews)
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I bought an Audi A8L for an incredible price in the US and did all the paperwork and steps to import it to Canada myself. Was in mint shape. One winter an exhausted snow plow Pickup Truck worker doing parking lots at night turned onto a street as I followed him. Then suddenly put his trick in reverse and I could not do anything but slam on the horn but by the time he reacted he drove into the front corner of my Audi. It looked pretty darn minor with a dent to the front fender and a broken headlamp. Under the hood the washer fluid canister bracket was bent, some hoses were scuffed, some wrinkling of the inner wheel well, and the front bumper was damaged and scraping. Then came the shocker!!! The damage repair bill was around $12,000.00. Yes I know it is a $108,000.00 retail car new but my car was already 5 years old. I only paid around $43,000.00 Canadian for it at 4 years old. Like I said a killer deal. So I begged my guy at Economical to please not write it off. He said I am sorry but his guidelines dictated that they could not pay to fix the car at that age and with that amount of money. I was perplexed. This car looked like it had very little damage. I said how could this car be written off and taken off the road? Then I asked myself the same question in my mind... how can the repair cost around $12,000.00? went back to the auto-body shop that was expensive I admit as they specialized in premium cars (Audi, Mercedes BMW) and specialized in Aluminum Body vehicles. I said to them the insurance is going to write off my car! I cannot let this happen. I asked the body shop what on earth is making this repair bill $12,000.00??! They replied, "When we fix a vehicle, we bring it right back to the way it was on the dealership lot". I said what do you mean. He pointed out some A/C hoses that literally had some tiny scratches in them from the washer canister metal holder. He said these hoses get replaced. He showed me some very minor creases on the inner wheel well that did not affect the way the car ran, or handled or had anything to do with bad alignment. He said this needs to be bodywork repaired. he said the canister mount needs replaced. And a number of other small scuffed parts or slight dents or crinkled items that all get replaced to Brand New. I said listen, What if you leave the hoses, just bend back the small bend in the washer tank mount, leave the tiny crinkle and small dent in a panel under the hood. And a few other things. I said I only want replaced/repaired external things that affect the ascetic look or performance or handling of the car back to new. IE: New hood, New fender, new bumper, new side moldings, bend the holder frame back, I said I did not care about small scuffs in rubber hoses, or a tiny dent not affecting the car at all. Heck who will look under the hood and say hey look at that dollar-sized dent on the inside engine cavity. Like really? He said that is not their policy. It means they did it half-as-sed. I said if you do not get my repair bill down, this car will be taken off the road and either parted out or sold at an auction and I will lose it, and the chances of me finding another one in the same sweet condition and color are almost impossible so I will be back to square one. I agreed to sign that a few of these things would remain as is (cosmetic tiny issues UNDER THE HOOD like who cares. I am keeping the car for years so I am fine with it. I went back to Economical and said if I could get the body shop bill down a lot would he agree to fix the car? And he said yes! The body shop got my bill down by $5100.00 from the original $12,000.00. I went back to Economical, and he said GREAT JOB Kevin and then agreed at $6900,00 they would pay to repair the car. I appreciated his flexibility, his feedback, and his sharing with me some things I could do as unorthodox as they were, and at least I got to keep the car. Thanks, Economical for working with me as well body shop. Thanks, guys!
I have been with Economical for 2 years... when our income changed we had to go on monthly payments which were fine until our bank account got hacked. Economical slapped on a non-pay when their payments bounced, and they canceled our insurance. We fought for 2 months to get the non-pay removed. They left us without insurance trapped in our home.. having to cancel medical appointments. Both my husband and I are disabled and need our vehicle as to shop we have to drive 25 minutes to the nearest town. Economical refused to reinstate our policy we were told we would have to get a new policy. After 2 months Economical reversed the non-pay and reinstated our policy only to turn around and want the 2 months we were without insurance. I advised my Broker that if they tried to take their payment it was going to bounce again as we get our money at the end of the month hence why we ask to have withdrawals for our insurance on a specific date each month. Our Broker called them and explained our situation but Economical was not empathetic nor did they try and work with us. We explained they could have their money at the end of the month… they told our Broker they couldn’t stop the system they are still going to try and take it on Oct 12… which is going to hit us with another non-pay.
Why can’t insurance companies have some compassion for seniors with low income?
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It's been a week since I called and made a claim. I have made many calls and my car is still in a towing company's impound. The agent first contacted has not responded. The next agent said I would hear from her by end of the day, but that did not happen as promised. No one seems to be looking into anything from my end and no one seems to be taking care of my car or answering me.
Feeling Ignored is terrible.
First off, I gave 2 stars for customer service because the front desk tried their best to get someone to call me back. I had to call over 10 plus times for a callback.
My adjuster Leiko - was rude, unprofessional, liar.
Economical team leads - empty promises.
Spend the extra dollars with another company. Not worth the hassle with this company.
It has been months since my vehicle was stolen. I had 1 call and now no one will answer any calls or emails. I have personal belongings inside the vehicle that I need and no way to get ahold of them to be able to retreat them. BRIANNE is representative. That iv been dealing with. Insurance payments keep coming out of my account as well. Go anywhere else for your insurance
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Long story short.... I paid my High premiums for 2 years with Economical. My wife and I have never had an accident claim in 44 years of driving. My wife dented our rear bumper and we've been fighting with Economical for weeks to get approval to get it fixed. The repair shop said that they are getting screwed around and that Economical is impossible to deal with. SAVE YOURSELF THE FRUSTRATION AND NEVER BUY INSURANCE FROM ECONOMICAL!!!
Economical's service is horrible. Been paying hefty premiums for many years and now couldn't even get a call back from the adjustors for nearly 3 full months. I had to call the company out on Twitter in order to finally get a call. Infuriating beyond belief. Now after having the one call with the rep, things have gone silent again, the rep handling my claim has disappeared, and I can't get any response. The experience has been the absolute worst. My advice: never let your insurance broker hook you up with Economical Insurance, and do not renew with them if you're already stuck with this company.
My experience from day one has been HORRIBLE. The intake person was extremely rude, which didn't set a great tone to start with. My accident (not at fault) was on May 3rd. I am writing this review on July 27, 2022. I STILL do not have my vehicle. Keep in mind there were supply chain issues. My car has now been ready since July 21, 2022. After leaving several messages and sending several emails, I still don't have my car. All this because they haven't removed my deductible and haven't finished deciding about covering my battery. My car isn't even two years old. Simple paperwork that isn't being handled in a timely fashion.
When leaving a voicemail, you are told that you will receive a response within 2 business days - NOT THE CASE. I haven't received a call back from message I left on 07/20/22. This is on top of several emails from my broker and the repair shop. I am so grateful for my broker! She has had to escalate this with a supervisor for the SECOND time. The first escalation with a supervisor resulted in ZERO contact. As of today, I await their call. Let's keep adding days on to my rental...
The stress of this mess is NOT worth it! Seriously, do NOT use them as your insurance company. The LACK of care about their customers and their lack of response is mindboggling.
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I have been trying to contact my insurance agent Khalid since July 6. I have left numerous voicemails, and emails and even have had my insurance broker reach out and heard nothing. I have wasted countless hours on hold with Economical's customer service line only to be told everyone is in meetings and they can’t give me any information and will have someone call me by end of the day.
This is the worst experience I have ever had and I highly DO NOT recommend it.
My car was supposed to be fixed within 4-5 days and am going on day 31.
Absolutely horrific experience.
You can phone, email or text. They will never return your correspondence. Terrible service when they say they will walk you through a claim. They won't.