Economical Insurance Auto Insurance Reviews

Economical is much more expensive than the previous company I was with. I was forced to go with them when my broker no longer represented the other company. It's very ironic because their rates are not economical at all. Why go with them?

Was hit from behind and pushed into vehicle ahead. At a full stop at a traffic light. Wanted car repaired but believe they wanted parts to sell so claim to repair rejected. It cost us money that we would not have had to pay if the company had just paid for repairs. The car had minimal mileage and excellent condition prior to the accident. Very frustrated. The client’s wishes of no concern. Paid out more than the cost of repairs would have been. Suggest looking for a different insurer.

I was in a collision which the third party was responsible for the damages, it took 3 months to get an appointment with the garage they suggested, the garage was a disaster in regards to customer services (completely unprofessional when contacted for an ETA), once the vehicle was returned to me it was filthy, dust everywhere in the vehicle from the repairs they had done, they not only returned my vehicle with a missing piece but the windshield was still not fixed (damaged during the side collision which affected the frame of the vehicle and cracked the base of the windshield), when contacted they refused to repair the broken windshield and suggested I open a new claim as if it was from a different collision this was suggested by a manager... The customer service is marked as 1 star due to the lack of professionalism from the handler that was assigned to my file, they refuse to admit that they made a mistake when inspecting my vehicle and are not only refusing to add the windshield to the claim they are "assuming" it was caused by a different collision, logically if there was a different collision the body of the vehicle would be damaged and a different collision would have been reported, which is not the case. The lack of solutions provided, lack of additional research and not following up with the customer has made this review what it is. This company does not have a good reputation and if they continue to provide a poor service with the retention of customers and referrals will diminish greatly.

Nobody likes insurance companies, but Economical is in a class of their own. We had a single-car accident that they refused to pay out or even cover car rental ($45,000 car value). You have to book a phone call a few days in advance via email. When you finally get to speak to a representative, they are evasive, manipulative and dishonest. They had us running around picking up the police report for them and filling out excessive and redundant paperwork, anything to discourage the claim from moving forward. They even threatened that our claim would "go on the back burner" if we didn't comply with their demands quickly enough. They raised our rates by $1000 per year and messed up the details on the paperwork for our policy. Economical is a predatory insurance company that illustrates why car insurance should be a publicly held institution. You pay in, but you cannot collect.

I will make it short. The company put an accident on my driver file four years ago. Unfortunately it was not mine. Once I located the issue I spent three months probably 10 hours with various individuals who were rude uncooperative and usually did not call back. Only through my efforts I finally get a refund $1932.28. I requested compensation with interest on the overpayment. Their answer was - thank you for correcting their error and helping to teach their staff. Basically get lost.. NEVER EVER AGAIN WITH ECONOMICAL!

I was shorted rental vehicle time that I had plenty of in my policy and as a result, ended up having to pay the remainder rental cost. Almost 2 weeks out of pocket. I'm so bothered!! Then I was forced to wait for my cheque because of a mix-up between the body shop and the adjuster leaving me to take on a loan when the cheque amount would have covered the down payment on my new vehicle. The first months payment of my new vehicle could have been paid with the money I will now need to pay for the rental. So please understand my frustration!

The worst insurance company I've ever dealt with in my life. I had an ongoing theft claim with them where my vehicle was stolen and damaged. They decided to put more in the car than the value of the vehicle. On top of all the troubles of having a vehicle stolen, they left me for no vehicle after the 3-week rental term was up and the claims been going on for 3 months and more than half the time claim adjustor has been “out of town”.

Dealt with a woman in a total loss. Very arrogant and not helpful. It took two months for them to even start my claim process and during that time I've been driving a very broken car around.

I recently moved to Ontario from Australia, where I have been driving for 5 years and consider myself to be a well-experienced driver, and began a policy with Economical. At first, it seemed like a great policy and everything was fine. About a week ago, I received a letter in the mail that explained that my insurance policy was being cancelled due to a failure of payment. The letter was dated the same day that the payment was due. I immediately contacted the company to clear things up and make sure I could pay my "failed" payment and continue my policy. However, when I called and was connected to one of the customer service agents, I explained my situation and asked why it wasn't possible for the company to contact me in regards to my failed payment in any other manner than a letter in the mail, keeping in mind that they had both a phone number and email on file too. The representative informed me that I had been sent three letters about the payment, which was false as I never received any other form of communication, and would not explain to me the process or what I could do to fix it. After trying to reason with her and get my policy back on track, she very rudely told me that there wasn't anything that could happen. I never received a policy package from the company, which is vital for every insurance company, and was never informed that something like this could happen. I am extremely disappointed at the level of customer service behind the company and am appalled that they would treat any "valued customer" in this manner. I was under the impression that companies like this would try and do whatever in their means to keep customers instead of pushing them away. If you are looking for a well-communicated insurance company, I would recommend looking absolutely anywhere else, even if the premium cost is higher!

I only wish there was an option to leave a 0-star review. This insurance company is a bunch of crooks! They are only decent if you never have to contact them or make a claim. BUT, the purpose of insurance is just-in-case, right? So you want a company that answers the phone or email and provides the service that you are paying for... I filed a claim for a fairly minor accident that I was not at fault for. It took 2 weeks to get a claim number and begin the process. They required I get an estimate at their partnered shop that is not even qualified or set up to fix my car. In the meantime, I got an estimate at a qualified shop and provided it to Economical for approval (still not approved). 8 weeks later after trying to contact them countless times, they reach out claiming the other insurance company wants me to admit fault. I referenced them back to the police report, detailed witness statements and the other drivers statement all admitting the other driver at fault. They backed off. 2 Weeks after that Economical called and said my car was a write-off (sight unseen). I asked how a car worth $36,000 with $6000 worth of damage could be a write-off and they replied, "it's just easier this way." I asked how much the settlement would be and they said it needed to be evaluated but probably around $4000-$6000. I said: absolutely not! It's now 6 months later and I haven't been able to get in contact with them since. What a joke of a company! I have read my contract in detail. A lawyer has reviewed my case and what they are doing is in fact illegal. Read other reviews, you won't find a single positive one.