Economical Insurance Auto Insurance Reviews

Fast on taking your money but very long wait on waiting for your money when you do the claim. Took me a month to get a hold of the adjuster. Had to go through the management. They wanted me to do all the work and police reports when they have to do it. They have the right to do a 2-month investigation but you are covered for rent only for a month. While they do the investigation they don't pay for your rent and even after the investigation is over I still have to hunt them for rental money that I paid. The case happened in the middle of January. Still don't have the money for rent...

A truck hauling gravel and rocks with loose back door debris hit the front of my brand new car causing damage to bumper emblem and windshield. It took three months to get Economical Insurance to fix the car. They denied my claim a few times in the beginning. The bumper had few rock chips due to the incident, Economical's adjuster claimed that a couple of scratches at the bumper were not related to the incident even though the bumper had to be painted. Anyways, they made me pay 10% out of my pocket just because they decided that out of 20 rock chips at the bumper 2 were not related to the accident... Scammers... I got my car fixed and cancelled the insurance! If you visit a HUB insurance broker or Family insurance broker make sure to ask who is the insurer and if it is Economical Insurance make sure do not sign up with them!

I've never had a claim, I paid what the invoice billing schedule to me to pay and they cancelled me for non-payment because they wanted more money than what they billed me for. If they can't get their billing straight how could they ever get someone's claim looked after? But they will sell me a new policy for an additional $800 per year that sounds more like a scam. Just save yourself the aggravation and stay clear of these frauds.

They are the worst insurance company! I have full coverage! And my truck Abs electrical went on the highway there was a fire and I paid 400$ to get my truck towed to my mechanic. They told me he can’t even look at it that they will tow it to their shop and start an investigation. They waited a month and a half to tell me my claim didn’t go through! I use my truck for work so I needed a rental so far paid 2000$ for the rental while paying for my truck payments and car insurance. They never got back to me even my broker had a hard time contacting them. This is my first claim in 15 years of driving. They are not reliable customer service! I’m annoyed! My broker even set me up with this insurance company. I have 0 clue where my truck is if they damaged it more or what. They tried to get me to back out of my claim looked for any way for them not to pay or help! I would never ever insure anything with them! A horrible service! They should loose their license to insure anyone! I have a year left on my finance paid $60,000 into it! Why would I make fraud or false claim! I still can’t believe they put me through this just to say no. Always get your car looked at before they take your car. I am scared to find out what the deal is with it. Think twice before insuring with them.

When it comes to claims this company is cheap. I'm in the midst of a no-fault run-in with them. They will fight you every step of the way to avoid paying you what they owe. They are fully aware that they have the upper hand due to available resources, experience and pocket depth and will use this to their full advantage to try and intimidate you into walking away with compensation less than you are entitled to. If you're unlucky enough to have to make a claim with this company expect to come out of the ordeal less than a whole. There are far better options out there that do not go out of their way to try and kick you while you're down.

I had a vehicle stolen and I paid for a rental car. If something happened they couldn't give it to while they investigated it. Such scammers and very rude! They just try to deny your claim. Go elsewhere!

I wish I had looked into this insurance company before agreeing to have them as my Insurance company. This company currently handles my home and auto insurance. I have had auto insurance with them for approximately 10 years and have never had a claim. I have held house insurance with them for just over 5 years ( I am leaving this company but currently still use them ) This company is not on your side, their customer service is beyond the worst I have seen. I am currently in the middle of dealing with their ombudsperson. I was hit in a parking lot while exiting my vehicle by a woman with no sticker or registration. My car was off, and I was exiting my vehicle when she pulled in very fast beside me and took the door off of my car ( my foot was on the ground as I was getting out) I had a witness and video of the women who was very erratic. I never received a rental car (which is in my policy). I am still working and was carless for over a week with no answers or callbacks from anyone (including smart coverage my broker) I was then deemed 100% responsible for this claim because my car door was open. Even though I had a witness who saw me exiting my car when the woman pulled in and hit me (very fast). This happened at the end of March and I just received an email back from the ombudsman person today. They do not work for you and are not on your side. After looking and reading about this company I see how many unhappy customers they have. I have no problem admitting when I'm wrong but this claim is absolutely absurd. I have never been more disappointed or disgusted by a company. Do yourselves a favour and stay far away from these crooks

I cancelled my insurance and still waiting on reimbursement after 2 months. My wife is insured with another insurance company and had an accident and had the best service ever. They called her like 3 times to make sure everything was ok, she didn't have to call them. Pretty bad when you have better service on a claim from one company than you do from Economical when they owe you a small amount for a cancellation. Do yourself a favour and stay away from this Economical as their service is non-existent. I wouldn't want to have to make a claim with these crooks.

I called them to stop payments on March 31st because of COVID 19 as I was not earning any income as well as not driving my car. On the phone, the lady told me that everything was ok I will not pay the month of April. One month later, they are calling me and asking for April, they did not tell me that I had to call 15 days before for the upcoming month. They are now asking for the April payment and cancellation fee because I want to terminate my policy. This is what they wrote to me in email accepting their mistakes but still asking for money. "Yes, you are right whoever had made the changes for your request should advise you that it will not reflect your upcoming payment." They are also using threats like if you do not pay it will go to collecting agency and when looking for insurance elsewhere, it will generate extra premium. Even though they accept their own mistake for not informing me, they are still asking for the month that I did not drive my car. I would give 0 stars if there was an option. AVOID AT ALL COST.