Economical Insurance Auto Insurance Reviews

The agents are unfriendly and unhelpful. They went to school, they should be able to read and explain a policy

too long a lag time in getting back to me

They were rude to me.

I had a small bump in the driveway of my Father's house. My Father was backing up and bumped the front of my vehicle with the back of his, causing the bumper to be damaged, the grill to be pushed in, the hood not closing properly nor latching properly. I called to make a claim and instead of having an adjuster come to look at the damage they sent me down to Fix Auto in Saint John, NB, I showed the damage to the guy at Fix Auto who immediately started telling me that there was no way that damage was caused by the accident, even though this guy knew nothing of the accident and didn't even know the make or model of the vehicle that hit me. Needless to say, i told him exactly what needed to be fixed, the bumper and grill needed to be painted and replaced if needed the hood latched i wanted working properly and i wanted my hood to close without vibrating like crazy. I get the truck back in a day or two, the hood still vibrates because they didn’t replace the hydraulic hood latches, the paint is terrible, very sloppy and overspray all over my black trim pieces. Also the hood still doesn't latch quite right. Meanwhile i am having to argue back and forth with the adjuster (Fred B.) who still hasn’t gotten off his behind and come to take a look at my vehicle. They keep telling me that my father's vehicle could not have caused the damage to my vehicle. Basically i am being blamed for insurance fraud. I end up having to call the consumer advocate and deal through them. The reason they didn't want to cover the cost of more repairs is because they think the damage doesn't match up, but the reason they think that is because they don’t know that there is a spare tire on the back of my Father’s truck which pushed the grill in on my truck, something they would have known if they actually came out and took a look at the damage instead of relying on a third party who knew nothing of the accident. I ended up taking the truck to fix auto in Moncton to get the repairs fixed again, i figured if fux auto in Saint John did that sloppy of a pint job and argued that it was fine then i didn't want them near my truck again. I take the truck to Moncton thinking they are going to repaint the bumper considering it has spots in the paint and it is very messy around the lines. This happened because they didn't even take the part off the truck to paint them, this was obvious from all of the over spray on my trim pieces. After getting the truck back the second time i see that they haven't repainted but just blew some of the dust pit around the lines and cleaned it up a little bit. After going back to Fred B. and telling him i still was not happy he turns around and tells me that the only reason they fixed the second time was to make me happy, but they still didn't believe the damage was caused from the accident and the matter was considered closed. I mailed him and let him know that the matter was indeed not considered closed and they would be paying for the cost of repainting the bumper. The latc and hydraulic hood latches did get fixed properly when i had it in the second time but the paint was still unacceptable. I even took the truck to another collision place in Saint John and asked them to look over the repairs done to my truck and let me know if i was just being a stickler about the repairs or if i was in the right for not accepting the truck the way it was. The guy definitely agreed with me, so did the head guy from Fix Auto who ended up coming to my house to have a look. All he could say was that the guy at the Saint John fix auto must have been having a bad day and that s why they did a terrible paint job on my truck. In the end i ended up getting a cheque sent to me for a little over $200, which is supposed to cover having my grill repainted. Economical was fine to deal with as far as getting a rental car right away and all that, it was Fred B., the adjuster, who is the problem. Needless to say, i was made to feel like a criminal trying to scam my insurance company and all i asked for was to have my truck put back in the same condition it was before the accident. Be warned if you use these guys, it's not worth the headaches. It doesn't feel very good when you know your insurance company thinks you are trying to rip them off and you haven't done a single thing wrong.

Good response from claims rep.

Always punctual with policy corrections or refunds

Claims were handled in a timely manner and hassle free.