ICBC Auto Insurance Reviews

With these new ICBC rates, and their constant ads on every radio station (wonder what that costs) I felt I should relate the truth about private insurance. I moved over to Alberta for 5 years and came back, I was a roadstar in BC, Alberta didn't recognize that, put me mid-scale. Upon moving back to BC, after the circus of going thru out of province, my rates were 10$ more a month at a max discount then mid-scale in Alberta. To do the out of province they didn't even have a proper form, I had to fill out a transfer paper from myself to myself. They also had no way to contact or get any info from the insurers in Alberta to make sure I didn't have an accident, they made me go back and contact them.

ICBC is complete garbage, as I just renewed my car insurance I have been majorly affected by there new rates. My car insurance went up by almost 50% a month. I’m in actual shock as a “young” driver they wiped my 3 years of safe driving experience from my learners and now to them I only have 1 year! (I have never had a car accident in this time) This is garbage I have been a customer for 4 almost 5 years and they took all my discounts away. Sounds great ICBC let’s make the people younger group of people who already have a harder time pay more.

Completely disgusted with ICBC… They could care less what the facts are... They make up stories and NEVER even go to the scene of the incident and actually investigate it! Sitting behind a computer and reading some reports to determine who is at fault is DISGUSTING!! Each driver should have to return to the scene with the investigator and walk through what happened! ICBC IS A JOKE!!!

I was looking for a motorcycle quote and can't get one online, so I went to the ICBC broker location who also tried to use the site and was unable to provide me with the quote as well. This system is not user-friendly and this is extremely frustrating. People should be able to receive quotes for different classes of vehicle/motorcycle so that they can prepare the living expense.

I've been with ICBC since last year only when I moved here in BC. The first couple of calls I kept quiet until now. I've never experienced good at least a good conversation with CSRs. Most of them are rude and easily get pissed if you asked a lot of question and not very much accommodating and helpful. Aside from a very expensive and monopolized insurance here in BC talking to a friendly and helpful voice would make a difference somehow.

Most incompetent people work here. Never helpful. My insurance went up by 25% with 40 years of safe driving. Robbing public.

The terrible antiquated company with too many storefronts and an awful system. There is no way to get an insurance quote anymore. I was told by an ICBC employee that you must buy a vehicle before finding out what it will cost to insure. Also when renewing you must pay for 3 months minimum and if you cancel before the 3 months is up its costs $30!

The prices for automobile and motorcycle insurance in BC are at LEAST double Alberta (which has private auto insurance). An example is a Kawasaki motorcycle that cost $8000 (very fuel-efficient) costs $294 for 3 months for the most basic insurance you can purchase from ICBC. In Alberta, it would cost $120. It takes about 1 hour to renew a license at ICBC and at least 35 minutes to renew an insurance policy. Their computer system is redundant and not user-friendly so the amazing ICBC representatives are doing so much work for nothing but angry clients who have no say.

They act nice talking to you, then when finally get into details they change into a money-hungry monster saying wrong accusations of what had happened even though a video was sent for them to see. Claim adjuster last words to me were talk to my manager because they can't make up enough stuff to say that I was wrong. After defending myself, the claim adjuster doesn't even email me back and just keep me in the cold. Horrible company.

One year my insurance is 251$ a month then it’s 785$ a month for one minor at-fault claim that there was no physical damage to either car, minor as they get. No one asked for photos of my car or anything. I’ve talked to at least 4 different brokers now and no one knows what is going on. ICBC are thieves and will do anything to screw you over. They are making it impossible for people to afford insurance in BC!