Car Insurance Reviews
ICBC Auto Insurance Reviews
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(211 reviews)
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I've been with ICBC since last year only when I moved here in BC. The first couple of calls I kept quiet until now. I've never experienced good at least a good conversation with CSRs. Most of them are rude and easily get pissed if you asked a lot of question and not very much accommodating and helpful. Aside from a very expensive and monopolized insurance here in BC talking to a friendly and helpful voice would make a difference somehow.
Most incompetent people work here. Never helpful. My insurance went up by 25% with 40 years of safe driving. Robbing public.
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The terrible antiquated company with too many storefronts and an awful system. There is no way to get an insurance quote anymore. I was told by an ICBC employee that you must buy a vehicle before finding out what it will cost to insure. Also when renewing you must pay for 3 months minimum and if you cancel before the 3 months is up its costs $30!
Changed bank accounts and ICBC didn't upset system, when called in, changed my address in the system, though. So, when I realized issue called into account services were was told to $645 to resolve the issue. I paid in cash but put the receipt in insurance paperwork. This was a month a half ago, Friday, I went down to the car only to discover my plates were removed, insurance paperwork was removed and note from ICBC that I had to pay $1900. Called ICBC, where I had to wait on hold for half hour only to be told it was my fault and even if I did go pay the $1900 plus bailiff fees I wouldn't be able to renew my insurance. I was only behind a month in payments, again, because they didn't update the banking info I submitted. Have now spoken to two supervisors who have blamed Canada post for me not receiving any notices, the bailiff they hired for stealing things from my car, the insurance broker for ICBC system not showing my payment and my fault. The agents were rude and mean to me.
We showed up close to closing to insure a car we had just purchased privately. Steve offered to stay late and help us. Not only did he go out of his way to help us, he also took the time to explain other inquiries we had. Steve is extremely knowledgeable and personable. We will be returning to see him for all our insurance needs.
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
I was so scared and hopeless at the beginning after reading all these reviews. I had an accident on the 29th December , 2017 and it was not my fault. My car was declared as total loss. It's so unfortunate that I have lost my car. But surprisingly ICBC did a great job for me. Every one from customer service to adjuster was so nice to me. It took a bit of time as they were very busy but it was so smooth. I am really happy and grateful to ICBC.
Angela, Bharti Gopal, Jeff Chao and Wes Porter, Thank you so much for all the help and support you gave me.
Best regards to you all.
Wani was friendly and super helpful. I had a ton of questions and was impressed that she had obviously kept up on ICBC's changes in policies. She even contacted me after I left the office with the answer to a question I had regarding personalized plates.
Me and my husband was in Langley ICBC branch today and we were treated awful, we went to that branch twice to make sure if my husband can go for class 1 test and both time we were told - yes he can and today my husband went to do his test and we were told that my husband doesn't qualify for this yet because he doesn't have 3 years experience! When I asked her why we were told that he can go for his test when we were here last time she tells that I can't talk and my husband has to answer! I was there with my husband to help because he speaks less English and she told me to go sit on the chair and let him speak. She was super rude. A very unprofessional, unpleasant and disrespectful person I ever met with so disappointed with her service.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
Having only one insurance provider (ICBC) is a disaster for BC ...
endless multi charges for a single fault
you have to pay ticket and pay point premium
I was looking for a motorcycle quote and can't get one online, so I went to the ICBC broker location who also tried to use the site and was unable to provide me with the quote as well. This system is not user-friendly and this is extremely frustrating. People should be able to receive quotes for different classes of vehicle/motorcycle so that they can prepare the living expense.