ICBC Auto Insurance Reviews

ICBC has had its monopoly for too long now.

Its about time we allow private insurance companies to operate in BC

I would like to highlights the problems of monopoly and how the BC residents are taken for a ride but this monster called ICBC.

First of all the most expensive insurance in the world is ICBC there is no insurance in the world that charges 4000$ for a new driver except ICBC. The sad part is they are getting away with it since no one apparently in BC is doing anything to end this mockery.

ICBC has announced profit of 285,000,000 in one year with 135% increase in profit and yet they want to increase the premiums by 4.9% on all drivers and the CEO has the decency to come on TV and claim that the 4.9% is less than a 1 a month.

Seriously do you think that Canadians are that stupid here is the formula first of all the average insurance in BC ( these statistics is by them not mine is) 1285$ 4.9% of that is 62.9$ that is over 5$ a month how dare you lie and say it is less than a 1$?

Did you know that new drivers in BC are asked to pay 4000$ for those old drivers who really think that this does not affect them since they are averagely paying 1300$ think about your sons and daughters think about your brothers and sisters and friends who will end up paying over 300$ a month when you can buy a brand new car for less than 200$ a month EMI?

The problem is bigger than amounts paid the problem is Monopoly.

Allow me to highlight the monopoly scheme

When you are a monopoly you become complacent you don't care about your customers any more to you they are sheep not clients or you see them with the $ sign on their foreheads

As a monopoly they will use their funds in every possible way to keep their business running as a monopoly therefore you have a lobby of corrupt politicians who are paid to protect the interest of this company and not yours as a citizen of this country. You become a no. not a human being any more.

Other problem of Monopoly is that the company who is preforming the monopoly they have no respect to their clients its like we can do it we are doing it and we love doing it and you have no other option but to take it or leave it.

Today cars are no luxury. They are a mean of transport to many of us. If we don't drive and reach to our work we don't eat or pay the rent at the end of the month. When company like ICBC has the liberty to do what it likes with your as a no. ( not a human being ) they are hitting you where it hurts and you have nothing to do about it.

Remember politicians and supporters of ICBC are being paid by you they are your servants but just like police they get carried away and they think they are above the law. They need to be reminded that you are there to serve us and not the other way around.

Today ICBC is no more a private company they are now setting the rules for the road speeds asking RCMP to act as per their likings arrest hold confiscate and even use your information gathered by them with police investigation without your approvals.

Today we say stop to ICBC we call on more companies to come and operate in BC we want to create jobs by allowing fair competition.

If 4 or five auto insurance companies come to operate in BC guaranteed jobs of over 50,000 personal will be available

rates of your yearly premiums will drop from 3400$ to 700$

Hate ICBC. No exaggeration. They're ridiculously expensive (I'm a student) and still continue to lose money while increasing profit margins for their CEOs. Big surprise. When I turned 25, they lowered my insurance rate. Not even a month later, it went back up again. Biggest scam and customer service is horrible.

My car was hit while parked. I call to claim it and am told to bring it to an ICBC approved shop. Okay, bring it to the shop, they take pics and I hear nothing for a few days. Call them, they say they need more pics, bring it down, more pics taken, and then don’t hear from them again for a few days, so I call them back. They tell me ICBC wants to see it?? Okay, call ICBC, get the royal run around just to be told to call a lazy estimator who doesn’t have time to look at it now. Why tell me to take it to a shop if they want to see it anyways? Why not tell me to bring it direct and this would be done by now? Laziest organization ever! Can’t wait for you guys to get shut down and bring in private, reasonable insurance instead of paying your bloated salaries for nothing! Will pay to fix it myself. As with ALL insurance companies, you're useless. Always on time to take your payment and a fight to claim anything.

Called ICBC three times in the last week to take care of some binder insurance cancellation and renewal... each time I was put on hold for a minimum of 30 minutes. After waiting they tell me to sent a letter of confirmation with my signature.. how do they reply to the email? "Please call us back". Simply unacceptable. Wish I was in Alberta so I wouldn't have to waste so much time dealing with ICBC. Mcdonalds has better customer service than this place, no exaggeration!

There's the money hungry ICBC. Don't give me any garbage about getting optional insurance elsewhere. I have no options but pay ICBC for my basic insurance. I dislike the idea of giving a single penny to ICBC. Then I have to hear about bonuses and their pay rates. They absolutely do not deserve any pay rate increase and certainly no bonus. I haven't had a ticket in 40 years and no claim for about the same. I'm fed up with ICBC. I want other options!

Everything dealing with ICBC is a complete nightmare, every broker works on a different system, so if you go to 2 different brokers, they have no idea what is going on with a claim, if you're making a claim, if insurance on a vehicle has been cancelled or anything! It's like dealing with toddlers trying to put the square brick in the circular hole... I was in a collision and I immediately pulled over and called ICBC. My vehicle at the time, to my knowledge, was driveable and I told the agent that. 2 min later as I'm driving home, the power steering goes and I take the car to a mechanic, an ICBC certified mechanic and they take apart the front end and give me an assessment. I decide I can fix it cheaper than it would be to make a claim and tow it home, I try to cancel my insurance that same day (at broker 1) and I'm told I CAN'T and to wait a couple of weeks. Time goes by with my vehicle sitting in my backyard not driveable and I'm charged another month of insurance... same day I go to a different broker that's closer and ask them to cancel the insurance, no problem, it's done, I ask to get a refund for the month that was just charged, can't do it, I have to call ICBC, Ok... sure... quick phone call and I'm told I have to email them, I email them and I'm told to call them (see a pattern yet?). I finally get a hold of someone on the phone and they tell me because my vehicle was listed as driveable and I decided not to make a claim that they won't refund me... on top of that they tell me my insurance hasn't even been cancelled yet! Broker #2 hasn't submitted the paperwork yet (all good it's only been a week...) Useless insurance, ICBC is a monopoly on insurance that not only doesn't work but it's FORCED! You have to have ICBC to drive in BC, I would rather move back and forth from AB to BC to keep my 6 months of AB insurance. Moving back to Alberta ASAP where efficiency isn't just a theory...

Rates: ridiculous. Fees: horrible. Customer service: what? And god forbid if you make a single mistake on the road because if you do, ICBC will drain your wallet DRY!

I called to get help about a service card that was issued for my husband at the same time as a drivers license, which never ended up arriving in the mail. After speaking with Service BC, they asked me to contact the issuing centre. I called on behalf of my husband, who doesn’t speak English very well. The first representative dismissed him after a couple of pitiful attempts at verifying him over the phone and said he would get a Portuguese translator. He came back with a Portuguese speaker from Portugal, not Brazil (where hubby’s from). She spoke different Portuguese, so again hubby was struggling and asked her to repeat her question 3 times. After the third try, she turned around and told the first rep, that my husband was being UNCOOPERATIVE! I couldn’t believe my ears. I was listening on speaker phone and I knew my husband was doing his best and not being difficult; the two of them were, however, being very difficult and showing no interest in helping. This is customer service at ICBC? I remember a few years back the CEOs of the company gave themselves bonuses of a few hundred thousand dollars at the end of the year. Now despite the highest premiums in the country, they’re going bankrupt and raising premiums again! What are we paying for?! Years of mismanagement and awful service? I’m so sick of it.

I believe ICBC should be OUT OF BC no questions asked. They expect us to pay and pay but still can barely afford anything. Shame on them for ruining lives for years. Degenerates. You all should be locked up and homeless

ICBC CEOs should be in prison, no questions asked, so many nightmare stories with them, I’ll just share my most recent one. I watched this old lady bang her door into my car, caused dent and scratch on my car, so I filmed the whole thing with her door lines up with my dent. Videos, pictures everything. I submit to ICBC, waited 3 months because adjuster never called me, I finally called and asked: have you reviewed the videos and pictures? She said: what videos and pictures? I said: the ones I’ve sent you 3 months ago. She couldn't find them, so I sent again, she said she doesn't know what she's looking at, so I went back to the body shop, redid the measurements and resent new photos. Then another 3 weeks went by, nothing from her. I called again, she said please, stop calling, she will call me. I finally had enough, I called every day asking for her manager because she can't do her job. Finally, one day the manager calls me and said the case is closed, I have to pay the deductible because dent doesn't match up. I said: have you reviewed the videos and photos? He said: what video and photos... Seriously, I have not seen a more incompetent and useless human being. They do nothing at ICBC but raise insurance every year. Finally, the manager said the videos make sense, my deductible is waived, in total, I emailed them my video 5 times to 3 different people, had to call every other day for 3 months. This is the kind of joke this garbage place is, BC is run by the thief NDP or liberals who take money from ICBC in return letting them do whatever they want, raise insurance every year and does no work at all.