Car Insurance Reviews

ICBC Auto Insurance Reviews

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(205 reviews)
ICBC
1.8 out of 5 stars:
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Absolutely awful

by Vanfan on Dec 7, 2023
1 out of 5 stars

Constant lack of communication.
They know they have the upper hand so they keep ignoring messages and having to cover for expenses.
My recovery specialist just decides for himself and does not follow the guidelines of ICBC. When I send links to articles and guidelines he doesn’t like it when I question things, and he shuts me down.
This should be illegal.

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Campbell River Front Desk HELP. She went the extra yard !!!!

by Captken on Oct 31, 2023
5 out of 5 stars

My truck had received a crumpling dent while I was having breakfast at a Willow Point Restaurant. I am hearing impaired and the phone in the lobby would not work for me. I was about to leave and return home to try on-line, when she said. “Use your i-phone and phone me here I will pick-up and then route your direct to. So using “Bluetooth” I was able to accomplish this and quickly provide details for the initial report (ps the lady who brushed the truck left a nice note on the windshield). The lady handling the call was polite and efficient handling my claim. I later with the file number provided photographs of the truck and the letter under the driver’s wiper. All in all it was a rewarding experience of the Human side of a very large business.

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No care for people injured

by Spencer97 on Oct 6, 2023
1 out of 5 stars

I was injured by a driver that was texting and driving with her 2 kids in the car. I am unable to work my 3 jobs and ICBC claims that they don’t have to pay me any income benefit replacement. I have had 3 different claims specialist and they have all been rude, lying, horrible employees with no morals. Terrible greedy company that needs to be taken away.

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Man On Phone Very Rude To ME

by Stella on Oct 4, 2023
1 out of 5 stars

I just had a question regarding the discounts for driving under 5k kilometers.

I am disabled. This man on the phone was impatient with me and sort of nasty/mean tone. He was just awful. I told him so and I also told him to calm himself down when he is talking to a disabled person. Just a horrendous experience. Totally unneccesary to be this rude to someone calling for explaination of discount on their insurance policy. I will not be dealing with them again.

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ICBC roles out truth and reconciliation rhetoric

by Brenda Camfferman on Sep 29, 2023
1 out of 5 stars

I have dealt with ICBC for most of my life with various cars and have found that dealing with them is a necessary evil. However, being Indigenous, I was shocked to see this truth and reconciliation nonsense being rolled out paying lip service to the Indigenous community. I come from a household of 7 and we have both cars and bicycles. My two sons and one daughter-in-law use bicycles to get to work on a daily basis. One of my sons was hit by a car on his e-bike on his way home from work in May 2023; the accident was through no fault of his. He was going through an intersection and a car was in a hurry and turned directly into him, totaling his bike. Instead of treating him as a cyclist ICBC is treating him as a vehicle and asking him to jump through so many hoops that it is months later with still no action of settling this simple and straightforward claim.
The woman who hit my son takes full responsibility for the accident.
How about reconciling with one Indigenous person by doing what you are supposed to do instead of spending probably thousands and making so-called action plans of reconciliation? Based on your track record, you are way off course on reconciliation!

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A joke

by VancouverPPL on Sep 19, 2023
1 out of 5 stars

Regardless of whether I should bear 100% responsibility for this car accident or not, ICBC's treatment of me has been highly inappropriate. Their actions subjected me to a distressing experience, leading to both mental stress and additional physical pain.

Throughout my interaction with ICBC during the claims process, there were concerning instances of wrongful treatment and unfair practices by ICBC staff. Initially, they altered my information to place the blame entirely on me for the accident. When I discovered these discrepancies and requested corrections, they did make adjustments but continued to assert that the fault lay entirely with me. They even provided reasons to support their decision, which appeared biased.

I also have particular concerns regarding the communication and responsiveness of ICBC staff members. Their communication with me has been notably lacking in terms of timeliness and accuracy. One sent me a few emails to which I responded, but regrettably, there was no subsequent reply. Furthermore, he has not engaged in effective phone communication, resorting only to leaving voicemail messages, and he has not responded when I attempted to return his calls. Another instance is other rep, who emailed me a report detailing ICBC's work on my claim case. However, the information in her email appeared to be inaccurate, suggesting that ICBC's record-keeping processes may be less than precise.

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Absolutely Fantastic!!!

by Lorna on May 18, 2023
5 out of 5 stars

If I could give 6 stars I would!
Wow, what can I say? An unbelievably easy and smooth process!!!
Can’t say enough good things… Very kind individuals who handled my claim. Very professional and courteous! Thank you VERY much!!!

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Truck claim repairs

by Perry John on Dec 10, 2022
1 out of 5 stars

Almost 2 years later & my truck is still not fixed to the way it was before getting hit by a runaway shotcrete trailer... I got nothing good to say about ICBC or the Fiji island collision shop, terrible workmanship by the collision shop! ICBC absolutely doesn’t care about anyone but their bonuses!

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The ICBC logo should be a jolly roger.

by DB on Oct 2, 2022
1 out of 5 stars

My car was written off over two months ago by a drunk driver while I was sleeping at 3 am. He wrote off my car and crashed into my yard. I had to sell my motorcycle and buy another car because of how long it is taking to deal with it. 2 months just to get it towed away. I had to keep it insured as well and the city of Nanaimo even threatened to tow it because it is an eye soar. My smashed car is still insured and I might see some money for it next year. Who knows. Pretty unacceptable.

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Accident Claim

by Bianca on Aug 23, 2022
1 out of 5 stars

An absolute nightmare for a company to deal with. I was t-boned back in October making a left-hand turn. I was initially given 100% fault, which was then reversed to 0% since the cab driver who hit me was driving in the bus lane. My original adjustor, Shandi, was rude to my Dad and me. She told me I should feel bad for the driver I hit, even though I did not hit anyone. Even if this accident was my fault, what kind of adjustor says that to their client? She also failed to investigate properly; if she had simply taken the time to look up the HOV signs, she would have realized the cab was not allowed to drive in that lane. I even sent her photos of the signs, making her job 10x easier. She told me the person making a left-hand turn is always at fault, which is false. The only helpful person I spoke to was Desiree, a manager who reversed my fault. ICBC is a black hole of emailing just not to get a response or waiting 2 hours on hold to speak to someone who tries cutting you short. Not to mention, I went 2 months without a courtesy car because they told me I was not eligible to drive one since I was not 21 years old. Therefore, I spent 2 months taking Uber, public transit, and getting rides with friends; all things ICBC is supposed to reimburse you for. Since my adjustor never told me I could be reimbursed for these expenses, I didn't keep any of my receipts and now am being told I cannot be compensated. I am still dealing with this accident 10 months later, with a new adjustor who is just as bad as Shandi. I don't see this being resolved for a very long time. If I could give 0 stars on this review, I would.

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