Johnson Insurance Auto Insurance Reviews

After many attempts and calls, the representative took the matter to her manager and through her work she got a resolution to my claim issue.
Thanks to the rep and her team.

My car was hit by another driver while I was parked, and it was totaled. This insurance company was not at all helpful. They had me contact the other person's insurance and refused to help me at all. When I contacted the other person's insurance, they were shocked because I should not be calling them at all. Long story short, I’ve been paying for cabs the past week. Haven’t heard anything from my insurance. DO NOT USE

I spoke to one representative of Johnson Insurance, which was the worst experience ever. And even ended the chat without my agreeing hence I could not download the whole chat log of rude responses. Like why can't I say a bit less than 20000? Don't policies show 10000, 20000, 25000 etc? (see chat log below). And why I asked if I want to do a road trip and will up my driving up to 28000 how much more would I be paying, he just said they don't and will not do hypothetical estimates, and just disconnected the chat and I was kicked out. Guess poor people like me don't deserve decent services.

I've been using these guys prior to the big changes, and ever since they've been complete garbage. They put on the wrong insurance coverage on my paperwork, so when I got in a car accident I had to get it all changed for proper coverage. This rose my price from 87$ to 197$ a month. Then they raised my price again at 209$ after the renewal. Then I switched vehicles and they quoted me for 260$ a month. Great, I can manage that. I ended up paying 336$ instead. On top of this, I was told last month I'd be paying 168$ after credits. It wasn't even close. There was "no record of that quote." The customer service is absolute trash, the people on the phone sound like they hate their life, and hate yours even more. They get short with you when you ask questions. Don't even bother, look for another insurance company and save yourself from trouble. I dropped them and went with a better one yesterday. I'll gladly pay the cancellation fee to never see their name again.

I have a terrible experience with this insurance, find a better one instead. I have to wait 2 hours until someone will pick-up the phone, then the call will be off on their end and directed it to somewhere. Frustrated by their adjusters as you ask questions they tend to give you an attitude. They are not willing to assist and help. What's the point of cheaper insurance if they are unreachable?! Go find a broker instead that will give you a better offer.

Johnsons Insurance is the worst. I would never recommend anyone to go with this company. I don’t usually give reviews but Johnsons gave me a hard time and compelled me to do this. Before onboarding the client they will call you 10 times a day, give all the offers in the world, but once you’re all set they will not even bother to reply to your emails. Representatives from St.Johns were the worst customer care I have ever talked to. The agent did not know what he was talking about. He was rude and very unprofessional and he hung up on me without answering my questions. I called them again, some other agent picked up and she said things completely different than the previous agent. They will not give you valid reasons for an increase in your renewed auto premium amount. They increased my premium by 1500Cad where I had no accidents, no claims, no tickets, no address change, nothing and they did not have any valid reason to do that. I am quitting on them and switching to another company even if I have to pay them extra cause I am done with their service. It’s such a pain always!